* @copyright Deakin University 2007,2008
* @package queXS
* @subpackage user
* @link http://www.deakin.edu.au/dcarf/ queXS was writen for DCARF - Deakin Computer Assisted Research Facility
* @license http://opensource.org/licenses/gpl-2.0.php The GNU General Public License (GPL) Version 2
*
*/
/**
* Configuration file
*/
include ("config.inc.php");
/**
* Database file
*/
include ("db.inc.php");
/**
* Authentication
*/
require ("auth-interviewer.php");
/**
* XHTML functions
*/
include ("functions/functions.xhtml.php");
/**
* Calendar functions
*/
include("functions/functions.calendar.php");
/**
* Operator functions
*/
include("functions/functions.operator.php");
/**
* Input functions
*/
include("functions/functions.input.php");
/**
* LimeSurvey functions
*/
include("functions/functions.limesurvey.php");
/**
* Display appropriate outcomes based on current call attempt status
*
* @param int $contacted 0 for not contacted, 1 for contacted (a person on the phone)
* @param int $ca Call attempt id
* @param int $case_id The Case id
*
*/
function display_outcomes($contacted,$ca,$case_id)
{
global $db;
$completed = limesurvey_is_completed($case_id);
//see if the case is completed
if ($completed)
{
$sql = "SELECT outcome_id,description
FROM outcome
WHERE outcome_id = 10";
}
else if (limesurvey_is_quota_full($case_id))
{
$sql = "SELECT outcome_id,description
FROM outcome
WHERE outcome_id = 32";
}
else
{
//see if we have made an appointment on this call attempt
$sql = "SELECT appointment_id
FROM appointment
WHERE completed_call_id IS NULL
AND call_attempt_id = '$ca'";
$rs = $db->GetAll($sql);
$outcomes = $db->GetOne("SELECT q.outcomes FROM `questionnaire` as q JOIN `case` as c ON (c.questionnaire_id =q.questionnaire_id) WHERE c.case_id = $case_id");
if (!empty($rs))
{
//we have an appointment made ... only select appointment ID's
$sql = "SELECT outcome_id,description
FROM outcome
WHERE outcome_type_id = '5'
AND outcome_id IN ($outcomes)";
}
else
{
if ($contacted === false) $ctd = "";
else
{
$contacted = bigintval($contacted);
$ctd = "AND contacted = '$contacted'";
}
$sql = "SELECT outcome_id,description
FROM outcome
WHERE outcome_type_id != '5'
$ctd
AND outcome_id IN ($outcomes)
AND outcome_id NOT IN(10,32,42,43,44,45)"; //don't show completed if not, Lime_Quota_full if not, hide max calls as they supposed to be automatic or admin-privileged
}
}
$rs = $db->GetAll($sql);
print "
";
if (!empty($rs))
{
$lime_sid = get_limesurvey_id(get_operator_id());
//Check to see if we have sent an email on this call and set the default outcome
$sql = "SELECT 41
FROM `case` as c, " . LIME_PREFIX . "tokens_$lime_sid as t
WHERE t.sent = '$ca'
AND c.case_id = $case_id
AND t.token = c.token";
$do = $db->GetOne($sql);
if (isset($_GET['defaultoutcome'])) $do = bigintval($_GET['defaultoutcome']);
foreach($rs as $r)
{
if ($do == $r['outcome_id']) $selected = "checked='checked'"; else $selected = "";
print "";
}
}
print "
";
}
//display the respondents phone numbers as a drop down list for this call
global $db;
$db->StartTrans();
$operator_id = get_operator_id();
if (isset($_POST['submit']))
{
if (isset($_POST['contact_phone']))
{
$contact_phone_id = bigintval($_POST['contact_phone']);
$call_attempt_id = get_call_attempt($operator_id,false);
$respondent_id = get_respondent_id($call_attempt_id);
$call_id = get_call($operator_id,$respondent_id,$contact_phone_id,true);
if ($call_id)
{
if (is_voip_enabled($operator_id))
{
include("functions/functions.voip.php");
$v = new voip();
$v->connect(VOIP_SERVER);
$v->dial(get_extension($operator_id),get_call_number($call_id));
}
$btext = "onload='openParentObject(\"main-content\",\"" . get_respondentselection_url($operator_id) . "\"); parent.closePopup();'";
$js = "js/window.js";
if (browser_ie()) $js = "js/window_ie6.js";
xhtml_head(T_("Call"),true,array("css/call.css"),array($js),$btext,false,false,false,false);
}
}
else if (isset($_POST['outcome']))
{
$outcome_id = bigintval($_POST['outcome']);
end_call($operator_id,$outcome_id);
if (is_voip_enabled($operator_id))
{
include("functions/functions.voip.php");
$v = new voip();
$v->connect(VOIP_SERVER);
$v->hangup(get_extension($operator_id));
}
//disable recording
$newtext = T_("Start REC");
$js = "js/window.js";
if (browser_ie()) $js = "js/window_ie6.js";
xhtml_head(T_("Call"),true,array("css/call.css"),array($js),"onload='toggleRec(\"$newtext\",\"record.php?start=start\",\"offline\"); openParentObject(\"main-content\",\"" . get_respondentselection_url($operator_id) . "\"); parent.closePopup();'",false,false,false,false);
}
else
{
//if no outcome selected, just hang up the call
if (is_voip_enabled($operator_id))
{
include("functions/functions.voip.php");
$v = new voip();
$v->connect(VOIP_SERVER);
$v->hangup(get_extension($operator_id));
}
//disable recording
$newtext = T_("Start REC");
$js = "js/window.js";
if (browser_ie()) $js = "js/window_ie6.js";
xhtml_head(T_("Call"),true,array("css/call.css"),array($js),"onload='toggleRec(\"$newtext\",\"record.php?start=start\",\"offline\"); openParentObject(\"main-content\",\"" . get_respondentselection_url($operator_id) . "\"); parent.closePopup();'",false,false,false,false);
}
print ""; //for XHTML
xhtml_foot();
$db->CompleteTrans();
exit();
}
$call_attempt_id = get_call_attempt($operator_id,false);
$case_id = get_case_id($operator_id);
/**
* Set the state manually if necessary (i.e if VOIP state is playing up)
*/
if (isset($_GET['newstate']))
{
$ns = bigintval($_GET['newstate']);
$sql = "UPDATE `call`
SET state = '$ns'
WHERE case_id = '$case_id'
AND operator_id = '$operator_id'
AND call_attempt_id = '$call_attempt_id'
AND outcome_id = '0'";
$db->Execute($sql);
}
$js = "js/window.js";
if (browser_ie()) $js = "js/window_ie6.js";
xhtml_head(T_("Call"),true,array("css/call.css"),array($js,"include/jquery/jquery-1.4.2.min.js"),false,false,false,false,false);
$state = is_on_call($operator_id);
switch($state)
{
case false: //no call made
case 0: //not called -- shouldn't come here as we should create requesting call immediately
print "
" . T_("Not on a call") . "
";
//if we are on an appointment, we will just call the specified number for the appointment
$appointment_id = is_on_appointment($call_attempt_id);
if ($appointment_id)
{
if (isset($_GET['end']))
{
//end the case
if (!isset($_GET['end'])) print "
";
}
else
{
//determine whether to begin calling based on extension status
$es = 1;
if (is_voip_enabled($operator_id))
{
if (get_extension_status($operator_id))
$es = 1;
else
$es = 0;
}
if ($es)
{
$sql = "SELECT c.*
FROM contact_phone as c, appointment as a
WHERE a.appointment_id = '$appointment_id'
AND a.contact_phone_id = c.contact_phone_id";
$r = $db->GetRow($sql);
print "
" . T_("Press the call button to dial the number for this appointment:") . "
";
print "";
}
else
print "
" . T_("Your VoIP extension is not enabled. Please close this window and enable VoIP by clicking once on the red button that says 'VoIP Off'") . "
";
}
}
else
{
//determine whether we should make any more calls based on the last call outcome
$sql = "SELECT o.tryanother, o.require_note
FROM `call` as c, `outcome` as o
WHERE c.call_attempt_id = '$call_attempt_id'
AND c.outcome_id = o.outcome_id
ORDER BY call_id DESC
LIMIT 1";
$rs = $db->GetRow($sql);
if (!isset($_GET['end']) && (empty($rs) || $rs['tryanother'] == 1)) //dial another number only when available and not ending
{
$rn = 0;
if (!empty($rs) && $rs['require_note'] == 1) $rn = 1;
//an exclusion left join
$sql = "SELECT c. *
FROM contact_phone AS c
LEFT JOIN (
SELECT contact_phone.contact_phone_id
FROM contact_phone
LEFT JOIN `call` ON ( call.contact_phone_id = contact_phone.contact_phone_id )
LEFT JOIN outcome ON ( call.outcome_id = outcome.outcome_id )
WHERE contact_phone.case_id = '$case_id'
AND outcome.tryagain =0
) AS l ON l.contact_phone_id = c.contact_phone_id
LEFT JOIN
(
SELECT contact_phone_id
FROM `call`
WHERE call_attempt_id = '$call_attempt_id'
AND outcome_id != 18
) as ca on ca.contact_phone_id = c.contact_phone_id
WHERE c.case_id = '$case_id'
AND l.contact_phone_id IS NULL
AND ca.contact_phone_id IS NULL"; //only select numbers that should be tried again and have not been tried in this attempt which are not the accidental hang up outcome
//could be updated to take in to account the time delay and outcome
$rs = $db->GetAll($sql);
if (!empty($rs))
{
//determine whether to begin calling based on extension status
$es = 1;
if (is_voip_enabled($operator_id))
{
if (get_extension_status($operator_id))
$es = 1;
else
$es = 0;
}
if ($es)
{
print "
" . T_("Select phone number to dial:") . "
";
print "";
}
else
print "
" . T_("Your VoIP extension is not enabled. Please close this window and enable VoIP by clicking once on the red button that says 'VoIP Off'") . "
";
}
else //no phone numbers left
{
//end the case
print "
" . T_("The last call completed this call attempt") . "
";
if ($rn) // a note is required to be entered
{
print "
";
//give focus on load
print '';
//put these lower on the screen so they don't get "automatically" clicked
print "