Adam Zammit
2ebda19dfc
Replace call with call_attempt when calculating timeslots
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Fix calculation of timeslots in scheduler - only call when the current timeslot has the minimum number of calls made
2014-12-17 11:01:07 +11:00
Adam Zammit
80d7f4029e
Add questionnaire_timeslot table
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Alter case sorting/selecting SQL to consider timeslots if set.
If set, only select a case if a current timeslot exists and the number of calls in the slot is less than the maximum number of calls made in any other slot
2014-12-16 15:00:48 +11:00
Adam Zammit
02741d9478
New Feature: Ability to disable and enable new records being drawn from a sample
2014-11-25 10:16:44 +11:00
Adam Zammit
2d42c674f9
Remove references to extension_password as now password in extension table
2014-09-17 10:45:53 +10:00
Adam Zammit
88b6f9d369
Make sure quota priority is never less than 0
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Fixed bug: Process won't close itself if forced killed before it has a chance to close
2014-07-10 15:07:46 +10:00
Adam Zammit
a530b3d758
Fixes lp:1338395 - Quotas being incremented in samples that have not yet been accessed
2014-07-07 11:37:36 +10:00
Adam Zammit
f549765927
Fixed bug: When last outcome is Technical Phone Problems, case outcome set to not attempted or worked
2014-04-02 11:23:39 +11:00
Adam Zammit
03c1679f18
Merged Ability to create new cases as a referral from an existing case feature
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Also improves timezone detection
2014-01-08 15:20:41 +11:00
Adam Zammit
e907af9f5f
Convert use of operator table for extensions to extension table
2013-11-22 16:04:22 +11:00
Adam Zammit
ae36595e72
Added new feature of automatic dialling using AUTO_DIAL_SECONDS parameter in config file
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Will also automatically end the case after the same number of seconds
2013-11-20 11:40:46 +11:00
root
d23409f110
Correctly get the limesurvey id
2013-09-11 14:59:42 +10:00
root
d9ba5d6e95
Separated add_case from get_case_id function
2013-09-11 14:25:15 +10:00
Adam Zammit
0554fd4b25
Added database changes to changelog (need to update database/quexs.sql)
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Added operator_chat_enabled function
Added sUpervisor chat tab to index
updated chat to be able to send and receive
2013-07-16 16:34:36 +10:00
Adam Zammit
ffcc9c3b4e
Added case status and assignment feature which lists cases when they are available and allows the assignment to operators (requires database change)
2013-07-04 14:54:12 +10:00
Adam Zammit
8d2a754042
Updated appointment ordering in scheduler to handle NULLS
2013-06-13 11:25:35 +10:00
Adam Zammit
98df307ae3
Assign appointments in order of closest ending time
2013-06-13 10:31:44 +10:00
Adam Zammit
916b3c2d87
Make sure cases are only generated for enabled questionnaires
2013-04-17 14:55:56 +10:00
Adam Zammit
d1a31671d7
Fixed error with adding a contact phone without a description
2013-04-03 22:42:52 +00:00
Adam Zammit
b1bfb70c13
Use qstr for operator id to allow for special characters
2013-04-03 14:37:08 +11:00
Adam Zammit
c3e5570444
Removed deprecated ereg_replace
2013-03-27 10:51:09 +11:00
Adam Zammit
9b5ed20422
Fixed errors that seemed to afflict mysql 5.1.68 on windows with PHP 5.4 and IIS
2013-03-27 10:46:10 +11:00
Adam Zammit
e311c1df7b
New feature: Allow restricting appointment to just yourself
2013-03-07 15:32:09 +11:00
Adam Zammit
ae5c2f8431
Added email to respondent popup
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Changed id's of self completion outcomes to allow for a few custom ones to not effect
Added email validation and token getting functions
Optout function of limesurvey to set outcome to refused and add a case note for clarity
Need to do: Complete email function to actually send an email invitation
2013-02-25 15:25:08 +11:00
Adam Zammit
01cd69c0fc
Add specification for storing self completion details
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Allow for self completion without using interviewer argument to Limesurvey (need to update to take details from database)
2013-01-30 15:45:24 +11:00
Adam Zammit
e30f192a59
Replace case_id as token with random token in functions.operator
2013-01-24 15:50:52 +11:00
Adam Zammit
28e0606088
Replaced the rest of the short tags with long ones
2013-01-24 15:33:27 +11:00
azammitdcarf
dd73eb4196
New feature: Sample only quota for row quota (set quotas based on sample record values)
2012-05-01 00:13:26 +00:00
azammitdcarf
16d775ec4b
Added ALTERNATE_INTERFACE config directive (defaults to false)
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Alternate interface appears for non VoIP users when ALTERNATE_INTERFACE set to true
This interface is a bit faster to operate (less popup windows) and makes more sense when not using the system to auto-dial
Sponsored by Zimi
2011-10-05 04:29:41 +00:00
azammitdcarf
a097c15443
Added "availability" feature
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Administrators specificy "availability groups" which include days of the week and times
Operators then choose if a case will be available within the availability group
2011-07-04 06:18:19 +00:00
azammitdcarf
e9997305fc
New feature: Assign the next case to an operator specifically using the administrative functions
2011-02-28 05:00:26 +00:00
azammitdcarf
5ac53a50f1
Bug in system sort SQL statement
2011-02-09 03:05:06 +00:00
azammitdcarf
b6f68345b3
Make sure to set the sortorder to NULL when ending a case so it doesn't come straight up again in system sort mode
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Get the questionnaire testing variable in the systemsort query
2011-02-08 22:11:09 +00:00
azammitdcarf
13d9c856e3
Remove unused columns from get_case_id select statement
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Make sure to make cases and sample records unavailable before sorting enabled ones
2011-02-08 02:11:42 +00:00
azammitdcarf
c10effcba3
Only add enabled operators to call list when in testing mode
2011-02-04 00:06:27 +00:00
azammitdcarf
1ffb93df13
Added a "system sort" process which sorts cases and the sample file from enabled questionnaires periodically (based on SYSTEM_SORT_MINUTES config directive). Enabling this may improve performance where there is a large number of interviewers, a large sample or complex quotas as the sort doesn't need to be done for each interviewer at each case.
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Allow for multiple background processes to run concurrently
2011-02-01 05:27:55 +00:00
azammitdcarf
821eec5463
Replaced display:inline with display:"" to avoid changing location of box
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Added statusbox class
Removed headerexpander script from index unless selected in config file
Can specify whether to escape ampersands when using get_respondentselection_url function
2011-01-28 01:12:55 +00:00
azammitdcarf
da72f94d5d
Replaced outcome deselector (18)
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Only display enabled questionnaires
2011-01-18 03:42:19 +00:00
azammitdcarf
0ef7c93737
New feature: Seperate limesurvey instrument for respondent selection
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Dev Merged back changes from mcmasterlimers branch
2010-09-29 23:19:08 +00:00
azammitdcarf
19143de1c0
Quota priority feature added including auto priority calculation (Sponsor: Zimi)
2010-09-13 01:37:27 +00:00
azammitdcarf
5b835e4a7d
Merged changes from quota performance branch
2010-08-31 01:18:34 +00:00
azammitdcarf
d88f03d974
Set VoIP status in database functions
2010-08-31 00:51:07 +00:00
azammitdcarf
3bbb234896
VoIP status is now part of VoIP monitoring so we don't query the Asterisk server often
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Uses the "Register" and "Unregister" options of Asterisk to get extension status
Stores voip_status in operator table
2010-07-30 03:18:14 +00:00
azammitdcarf
864ba7968d
Need to debug loadall=reload more before removing - so replaced this
2010-07-29 02:28:34 +00:00
azammitdcarf
646ab247c3
Removed last patch by gediminasm - needs to be reviewed before adding to trunk
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Removed "reload=all" from URL as this was endless looping in some situations
2010-07-29 02:23:50 +00:00
gediminasm
6dcf9168e0
Quota row management - copy quota rows with recalculating quota
2010-03-08 20:55:25 +00:00
azammitdcarf
f9d528c0df
Token should insert to the default locale
2010-02-23 01:21:21 +00:00
azammitdcarf
f0ce240cfe
Added extension password to operator details
2010-02-22 23:00:16 +00:00
azammitdcarf
50020ead94
Put the code for outcome to be for the supervisor in the right spot
2010-01-21 00:35:35 +00:00
azammitdcarf
a35022b29f
Added that supervisor outcomes should be given priority along with final outcomes
2010-01-21 00:24:53 +00:00
azammitdcarf
d1b139d315
Merged from McMasterReports branch
2010-01-14 07:45:37 +00:00
