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Code Issues Releases Activity

Put the code for outcome to be for the supervisor in the right spot

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azammitdcarf
2010-01-21 00:35:35 +00:00
parent a35022b29f
commit 50020ead94
1 changed files with 3 additions and 3 deletions
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6
functions/functions.operator.php
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@@ -1228,13 +1228,12 @@ function end_case($operator_id)
//
//Look for any calls where none should be tried again (this should be a final outcome)
//OR if the call has been refered to the supervisor
$sql = "SELECT c.call_id, c.outcome_id
FROM `call` as c, `outcome` as o
WHERE c.case_id = '$case_id'
AND c.outcome_id = o.outcome_id
AND o.tryanother = 0
AND (o.outcome_type_id = 4 OR o.outcome_type_id = 2)
AND (o.outcome_type_id = 4)
ORDER BY c.call_id DESC
LIMIT 1";
@@ -1300,9 +1299,10 @@ function end_case($operator_id)
else if ($count >= 1) //one or more numbers to be tried again - first code as eligible if ever eligible...
{
//$r[0]['contact_phone_id'];
//code as eligible if ever eligible, or if referred to the supervisor, code as that if last call
$sql = "SELECT c.outcome_id as outcome_id
FROM `call` as c
JOIN outcome AS o ON ( c.outcome_id = o.outcome_id AND o.eligible = 1)
JOIN outcome AS o ON ( c.outcome_id = o.outcome_id AND (o.eligible = 1 OR o.outcome_type_id = 2) )
WHERE c.case_id = '$case_id'
ORDER BY c.call_id DESC";