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Code Issues Releases Activity

Update reports to ignore open ended calls

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This commit is contained in:
Adam Zammit
2017-09-25 12:44:18 +10:00
parent a74bfd1c84
commit 8d9b24211d
1 changed files with 13 additions and 13 deletions
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26
functions/functions.performance.php
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@@ -62,7 +62,7 @@ function get_CPH_by_shift($qid,$sid)
AND s.`start` <= a.`start`
AND s.`end` >= a.`start`
GROUP BY a.operator_id) as c on (c.operator_id = o.operator_id)
JOIN ( SELECT SUM( TIMESTAMPDIFF(SECOND , a.start, IFNULL(a.end,CONVERT_TZ(NOW(),'System','UTC')))) as time, a.operator_id
JOIN ( SELECT SUM( TIMESTAMPDIFF(SECOND , a.start, IFNULL(a.end,a.start))) as time, a.operator_id
FROM `call_attempt` as a, `case` as b, `shift` as s
WHERE a.case_id = b.case_id
AND b.questionnaire_id = '$qid'
@@ -100,7 +100,7 @@ function get_CPH_by_questionnaire($qid)
AND a.case_id = b.case_id
AND b.questionnaire_id = '$qid'
GROUP BY a.operator_id) as c on (c.operator_id = o.operator_id)
JOIN ( SELECT SUM( TIMESTAMPDIFF(SECOND , a.start, IFNULL(a.end,CONVERT_TZ(NOW(),'System','UTC')))) as time, a.operator_id
JOIN ( SELECT SUM( TIMESTAMPDIFF(SECOND , a.start, IFNULL(a.end,a.start))) as time, a.operator_id
FROM `call_attempt` as a, `case` as b
WHERE a.case_id = b.case_id
AND b.questionnaire_id = '$qid'
@@ -133,7 +133,7 @@ function get_stats_by_shift($questionnaire_id,$shift_id)
FROM operator AS o
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
SECOND , c.start, IFNULL( c.end, c.start ) ) ) AS totaltime, operator_id
FROM `call` AS c, `case` as b, `shift` as s
WHERE c.case_id = b.case_id
AND b.questionnaire_id = '$questionnaire_id'
@@ -144,7 +144,7 @@ function get_stats_by_shift($questionnaire_id,$shift_id)
) AS calltime ON ( calltime.operator_id = o.operator_id )
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
SECOND , c.start, IFNULL( c.end, c.start ) ) ) AS totaltime, operator_id
FROM `call_attempt` AS c, `case` as b, `shift` as s
WHERE c.case_id = b.case_id
AND s.shift_id = '$shift_id'
@@ -388,13 +388,13 @@ function get_stats()
FROM operator AS o
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
SECOND , c.start, IFNULL( c.end, c.start ) ) ) AS totaltime, operator_id
FROM `call` AS c
GROUP BY operator_id
) AS calltime ON ( calltime.operator_id = o.operator_id )
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
SECOND , c.start, IFNULL( c.end, c.start ) ) ) AS totaltime, operator_id
FROM `call_attempt` AS c, `case` as b
GROUP BY operator_id
) AS callattempttime ON ( callattempttime.operator_id = o.operator_id )
@@ -435,7 +435,7 @@ function get_stats_by_questionnaire($questionnaire_id)
FROM operator AS o
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
SECOND , c.start, IFNULL( c.end, c.start ) ) ) AS totaltime, operator_id
FROM `call` AS c, `case` as b
WHERE c.case_id = b.case_id
AND b.questionnaire_id = '$questionnaire_id'
@@ -443,7 +443,7 @@ function get_stats_by_questionnaire($questionnaire_id)
) AS calltime ON ( calltime.operator_id = o.operator_id )
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
SECOND , c.start, IFNULL( c.end, c.start ) ) ) AS totaltime, operator_id
FROM `call_attempt` AS c, `case` as b
WHERE c.case_id = b.case_id
AND b.questionnaire_id = '$questionnaire_id'
@@ -490,7 +490,7 @@ function get_CPH()
FROM `call`
WHERE outcome_id = '10'
GROUP BY operator_id) as c on (c.operator_id = o.operator_id)
JOIN ( SELECT SUM( TIMESTAMPDIFF(SECOND , start, IFNULL(end,CONVERT_TZ(NOW(),'System','UTC')))) as time, operator_id
JOIN ( SELECT SUM( TIMESTAMPDIFF(SECOND , start, IFNULL(end,start))) as time, operator_id
FROM `call_attempt`
GROUP BY operator_id) as ca on (ca.operator_id = o.operator_id)
WHERE o.enabled = 1
@@ -522,7 +522,7 @@ function get_effectiveness_by_questionnaire($questionnaire_id)
FROM operator AS o
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
SECOND , c.start, IFNULL( c.end, c.start ) ) ) AS totaltime, operator_id
FROM `call` AS c, `case` as b
WHERE c.case_id = b.case_id
AND b.questionnaire_id = '$questionnaire_id'
@@ -530,7 +530,7 @@ function get_effectiveness_by_questionnaire($questionnaire_id)
) AS calltime ON ( calltime.operator_id = o.operator_id )
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
SECOND , c.start, IFNULL( c.end, c.start ) ) ) AS totaltime, operator_id
FROM `call_attempt` AS c, `case` as b
WHERE c.case_id = b.case_id
AND b.questionnaire_id = '$questionnaire_id'
@@ -557,13 +557,13 @@ function get_effectiveness()
FROM operator AS o
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
SECOND , c.start, IFNULL( c.end, c.start ) ) ) AS totaltime, operator_id
FROM `call` AS c
GROUP BY operator_id
) AS calltime ON ( calltime.operator_id = o.operator_id )
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
SECOND , c.start, IFNULL( c.end, c.start ) ) ) AS totaltime, operator_id
FROM `call_attempt` AS c
GROUP BY operator_id
) AS callattempttime ON ( callattempttime.operator_id = o.operator_id )