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Code Issues Releases Activity

New Feature: Overall performance report

Browse Source 
New Feature: Download searched sample to file
New Feature: Added docker-compose template
Fixed Bug: Performance reporting with unended calls has undefined result (was using NOW())
Fixed Bug: Total call time limited to MySQL SEC_TO_TIME function
This commit is contained in:
Adam Zammit
2017-09-25 12:52:29 +10:00
parent e086bd8e1d
commit 629809da5e
75 changed files with 163386 additions and 1041 deletions
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223
functions/functions.performance.php
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@@ -51,7 +51,7 @@ function get_CPH_by_shift($qid,$sid)
{
global $db;
$sql = "SELECT o.firstName,o.operator_id,c.completions,SEC_TO_TIME(ca.time) as time, c.completions/(ca.time / 3600) as CPH
$sql = "SELECT o.firstName,o.operator_id,c.completions,ca.time as time, c.completions/(ca.time / 3600) as CPH
FROM operator as o
JOIN ( SELECT count(*) as completions,a.operator_id
FROM `call` as a, `case` as b, `shift` as s
@@ -62,7 +62,7 @@ function get_CPH_by_shift($qid,$sid)
AND s.`start` <= a.`start`
AND s.`end` >= a.`start`
GROUP BY a.operator_id) as c on (c.operator_id = o.operator_id)
JOIN ( SELECT SUM( TIMESTAMPDIFF(SECOND , a.start, IFNULL(a.end,CONVERT_TZ(NOW(),'System','UTC')))) as time, a.operator_id
JOIN ( SELECT SUM( TIMESTAMPDIFF(SECOND , a.start, IFNULL(a.end,a.start))) as time, a.operator_id
FROM `call_attempt` as a, `case` as b, `shift` as s
WHERE a.case_id = b.case_id
AND b.questionnaire_id = '$qid'
@@ -71,9 +71,15 @@ function get_CPH_by_shift($qid,$sid)
AND s.`end` >= a.`start`
GROUP BY operator_id) as ca on (ca.operator_id = o.operator_id)
WHERE o.enabled = 1
ORDER BY cph DESC";
ORDER BY cph DESC";
return $db->GetAll($sql);
$r = $db->GetAll($sql);
foreach($r as $key => $value) {
$r[$key]['time'] = sec_to_time($value['time']);
}
return $r;
}
/**
@@ -86,7 +92,7 @@ function get_CPH_by_questionnaire($qid)
{
global $db;
$sql = "SELECT o.firstName,o.operator_id,c.completions,SEC_TO_TIME(ca.time) as time, c.completions/(ca.time / 3600) as CPH
$sql = "SELECT o.firstName,o.operator_id,c.completions,ca.time as time, c.completions/(ca.time / 3600) as CPH
FROM operator as o
JOIN ( SELECT count(*) as completions,a.operator_id
FROM `call` as a, `case` as b
@@ -94,7 +100,7 @@ function get_CPH_by_questionnaire($qid)
AND a.case_id = b.case_id
AND b.questionnaire_id = '$qid'
GROUP BY a.operator_id) as c on (c.operator_id = o.operator_id)
JOIN ( SELECT SUM( TIMESTAMPDIFF(SECOND , a.start, IFNULL(a.end,CONVERT_TZ(NOW(),'System','UTC')))) as time, a.operator_id
JOIN ( SELECT SUM( TIMESTAMPDIFF(SECOND , a.start, IFNULL(a.end,a.start))) as time, a.operator_id
FROM `call_attempt` as a, `case` as b
WHERE a.case_id = b.case_id
AND b.questionnaire_id = '$qid'
@@ -102,8 +108,13 @@ function get_CPH_by_questionnaire($qid)
WHERE o.enabled = 1
ORDER BY cph DESC";
$r = $db->GetAll($sql);
return $db->GetAll($sql);
foreach($r as $key => $value) {
$r[$key]['time'] = sec_to_time($value['time']);
}
return $r;
}
/**
@@ -117,12 +128,12 @@ function get_stats_by_shift($questionnaire_id,$shift_id)
{
global $db;
$sql = "SELECT o.operator_id, o.firstName, (calltime.totaltime / callattempttime.totaltime) AS effectiveness, c.completions,SEC_TO_TIME(callattempttime.totaltime) as time, c.completions/(callattempttime.totaltime / 3600) as CPH, SEC_TO_TIME(calltime.totaltime) as callt, SEC_TO_TIME(callattempttime.totaltime) as callatemptt, calls.calls as totalcalls, calls.calls/(callattempttime.totaltime / 3600) as CALLSPH, calltime.totaltime as calltotaltime, callattempttime.totaltime as callattempttotaltime
$sql = "SELECT o.operator_id, o.firstName, (calltime.totaltime / callattempttime.totaltime) AS effectiveness, c.completions,callattempttime.totaltime as time, c.completions/(callattempttime.totaltime / 3600) as CPH, calltime.totaltime as callt, callattempttime.totaltime as callatemptt, calls.calls as totalcalls, calls.calls/(callattempttime.totaltime / 3600) as CALLSPH, calltime.totaltime as calltotaltime, callattempttime.totaltime as callattempttotaltime
FROM operator AS o
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
SECOND , c.start, IFNULL( c.end, c.start ) ) ) AS totaltime, operator_id
FROM `call` AS c, `case` as b, `shift` as s
WHERE c.case_id = b.case_id
AND b.questionnaire_id = '$questionnaire_id'
@@ -133,7 +144,7 @@ function get_stats_by_shift($questionnaire_id,$shift_id)
) AS calltime ON ( calltime.operator_id = o.operator_id )
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
SECOND , c.start, IFNULL( c.end, c.start ) ) ) AS totaltime, operator_id
FROM `call_attempt` AS c, `case` as b, `shift` as s
WHERE c.case_id = b.case_id
AND s.shift_id = '$shift_id'
@@ -162,7 +173,142 @@ function get_stats_by_shift($questionnaire_id,$shift_id)
WHERE o.enabled = 1
ORDER BY effectiveness DESC";
return $db->GetAll($sql);
$r = $db->GetAll($sql);
foreach($r as $key => $value) {
$r[$key]['time'] = sec_to_time($value['time']);
$r[$key]['callt'] = sec_to_time($value['callt']);
$r[$key]['callatemptt'] = sec_to_time($value['callatemptt']);
}
return $r;
}
/**
* Get stats by interviewer by questionnaire by time
*
* @param string $start The start time
* @param string $end The end time
* @param bool $byoperator Display report by operator (false by questionnaire)
* @return arrayh An array containing operator,questionnaire,firstName,CPH,effectiveness,
*/
function get_stats_by_time($start,$end,$byoperator = true)
{
global $db;
$start = $db->qstr($start);
$end = $db->qstr($end);
$sql = "SELECT q.questionnaire_id,o.operator_id, qq.description, o.firstName, (calltime.totaltime / callattempttime.totaltime) AS effectiveness, c.completions,callattempttime.totaltime as time, c.completions/(callattempttime.totaltime / 3600) as CPH, calltime.totaltime as callt, callattempttime.totaltime as callatemptt, calls.calls as totalcalls, calls.calls/(callattempttime.totaltime / 3600) as CALLSPH, calltime.totaltime as calltotaltime, callattempttime.totaltime as callattempttotaltime
FROM operator AS o
JOIN operator_questionnaire as q ON (q.operator_id = o.operator_id)
JOIN questionnaire as qq ON (qq.questionnaire_id = q.questionnaire_id)
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, c.start ) ) ) AS totaltime, operator_id, questionnaire_id
FROM `call` AS c, `case` as b
WHERE c.case_id = b.case_id
AND c.`start` >= $start
AND c.`end` <= $end
GROUP BY operator_id, questionnaire_id
) AS calltime ON ( calltime.operator_id = o.operator_id AND calltime.questionnaire_id = q.questionnaire_id )
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, c.start ) ) ) AS totaltime, operator_id, questionnaire_id
FROM `call_attempt` AS c, `case` as b
WHERE c.case_id = b.case_id
AND c.`start` >= $start
AND c.`end` <= $end
GROUP BY operator_id, questionnaire_id
) AS callattempttime ON ( callattempttime.operator_id = o.operator_id AND callattempttime.questionnaire_id = q.questionnaire_id )
JOIN ( SELECT count(*) as completions,a.operator_id,b.questionnaire_id
FROM `call` as a, `case` as b
WHERE a.outcome_id = '10'
AND a.`start` >= $start
AND a.`end` <= $end
AND a.case_id = b.case_id
GROUP BY a.operator_id,b.questionnaire_id) as c on (c.operator_id = o.operator_id AND c.questionnaire_id = q.questionnaire_id)
JOIN ( SELECT count(*) as calls,a.operator_id, b.questionnaire_id
FROM `call` as a, `case` as b
WHERE a.case_id = b.case_id
AND a.`start` >= $start
AND a.`end` <= $end
GROUP BY a.operator_id,b.questionnaire_id) as calls on (calls.operator_id = o.operator_id AND calls.questionnaire_id = q.questionnaire_id)";
if ($byoperator) {
$sql .= " WHERE o.enabled = 1
ORDER BY o.operator_id ASC, q.questionnaire_id ASC";
} else {
$sql .= " WHERE qq.enabled = 1
ORDER BY q.questionnaire_id ASC, o.operator_id ASC";
}
$report = $db->GetAll($sql);
foreach($report as $key => $value) {
$report[$key]['time'] = sec_to_time($value['time']);
$report[$key]['callt'] = sec_to_time($value['callt']);
$report[$key]['callatemptt'] = sec_to_time($value['callatemptt']);
}
//add totals
$overalltotal = get_stats_total($report);
//split by groupings and add subtotals
$group = 'questionnaire_id';
if ($byoperator) {
$group = 'operator_id';
}
$initial = $report[0][$group];
$rsplit = array(); //this part of the report
$freport = array(); //final report;
foreach($report as $key => $value) {
if ($value[$group] != $initial) {
$initial = $value[$group];
$rtotal = get_stats_total($rsplit);
$rtotal = end($rtotal);
if ($byoperator) {
$rtotal['firstName'] = $rsplit[0]['firstName'];
} else {
$rtotal['description'] = $rsplit[0]['description'];
}
$rsplit = array();
$freport[] = $rtotal;
}
$rsplit[] = $value;
$freport[] = $value;
}
$rtotal = get_stats_total($rsplit);
$rtotal = end($rtotal);
if ($byoperator) {
$rtotal['firstName'] = $rsplit[0]['firstName'];
} else {
$rtotal['description'] = $rsplit[0]['description'];
}
$freport[] = $rtotal;
$overalltotal = end($overalltotal);
if ($byoperator) {
$overalltotal['firstName'] = T_("Total");
} else {
$overalltotal['description'] = T_("Total");
}
$freport[] = $overalltotal;
return $freport;
}
/**
@@ -184,7 +330,7 @@ function sec_to_time($seconds)
$seconds = ($seconds%60);
}
$s = floor($seconds);
return sprintf("%02d:%02d:%02d", $h, $m, $s);
}
@@ -238,17 +384,17 @@ function get_stats()
{
global $db;
$sql = "SELECT o.operator_id, o.firstName, (calltime.totaltime / callattempttime.totaltime) AS effectiveness, c.completions,SEC_TO_TIME(callattempttime.totaltime) as time, c.completions/(callattempttime.totaltime / 3600) as CPH, SEC_TO_TIME(calltime.totaltime) as callt, SEC_TO_TIME(callattempttime.totaltime) as callatemptt, calls.calls as totalcalls, calls.calls/(callattempttime.totaltime / 3600) as CALLSPH, calltime.totaltime as calltotaltime, callattempttime.totaltime as callattempttotaltime
$sql = "SELECT o.operator_id, o.firstName, (calltime.totaltime / callattempttime.totaltime) AS effectiveness, c.completions,callattempttime.totaltime as time, c.completions/(callattempttime.totaltime / 3600) as CPH, calltime.totaltime as callt, callattempttime.totaltime as callatemptt, calls.calls as totalcalls, calls.calls/(callattempttime.totaltime / 3600) as CALLSPH, calltime.totaltime as calltotaltime, callattempttime.totaltime as callattempttotaltime
FROM operator AS o
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
SECOND , c.start, IFNULL( c.end, c.start ) ) ) AS totaltime, operator_id
FROM `call` AS c
GROUP BY operator_id
) AS calltime ON ( calltime.operator_id = o.operator_id )
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
SECOND , c.start, IFNULL( c.end, c.start ) ) ) AS totaltime, operator_id
FROM `call_attempt` AS c, `case` as b
GROUP BY operator_id
) AS callattempttime ON ( callattempttime.operator_id = o.operator_id )
@@ -262,7 +408,15 @@ function get_stats()
WHERE o.enabled = 1
ORDER BY effectiveness DESC";
return $db->GetAll($sql);
$r = $db->GetAll($sql);
foreach($r as $key => $value) {
$r[$key]['time'] = sec_to_time($value['time']);
$r[$key]['callt'] = sec_to_time($value['callt']);
$r[$key]['callatemptt'] = sec_to_time($value['callatemptt']);
}
return $r;
}
@@ -276,12 +430,12 @@ function get_stats_by_questionnaire($questionnaire_id)
{
global $db;
$sql = "SELECT o.operator_id, o.firstName, (calltime.totaltime / callattempttime.totaltime) AS effectiveness, c.completions,SEC_TO_TIME(callattempttime.totaltime) as time, c.completions/(callattempttime.totaltime / 3600) as CPH, SEC_TO_TIME(calltime.totaltime) as callt, SEC_TO_TIME(callattempttime.totaltime) as callatemptt, calls.calls as totalcalls, calls.calls/(callattempttime.totaltime / 3600) as CALLSPH, calltime.totaltime as calltotaltime, callattempttime.totaltime as callattempttotaltime
$sql = "SELECT o.operator_id, o.firstName, (calltime.totaltime / callattempttime.totaltime) AS effectiveness, c.completions,callattempttime.totaltime as time, c.completions/(callattempttime.totaltime / 3600) as CPH, calltime.totaltime as callt, callattempttime.totaltime as callatemptt, calls.calls as totalcalls, calls.calls/(callattempttime.totaltime / 3600) as CALLSPH, calltime.totaltime as calltotaltime, callattempttime.totaltime as callattempttotaltime
FROM operator AS o
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
SECOND , c.start, IFNULL( c.end, c.start ) ) ) AS totaltime, operator_id
FROM `call` AS c, `case` as b
WHERE c.case_id = b.case_id
AND b.questionnaire_id = '$questionnaire_id'
@@ -289,7 +443,7 @@ function get_stats_by_questionnaire($questionnaire_id)
) AS calltime ON ( calltime.operator_id = o.operator_id )
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
SECOND , c.start, IFNULL( c.end, c.start ) ) ) AS totaltime, operator_id
FROM `call_attempt` AS c, `case` as b
WHERE c.case_id = b.case_id
AND b.questionnaire_id = '$questionnaire_id'
@@ -309,7 +463,15 @@ function get_stats_by_questionnaire($questionnaire_id)
WHERE o.enabled = 1
ORDER BY effectiveness DESC";
return $db->GetAll($sql);
$r = $db->GetAll($sql);
foreach($r as $key => $value) {
$r[$key]['time'] = sec_to_time($value['time']);
$r[$key]['callt'] = sec_to_time($value['callt']);
$r[$key]['callatemptt'] = sec_to_time($value['callatemptt']);
}
return $r;
}
/**
@@ -322,19 +484,26 @@ function get_CPH()
{
global $db;
$sql = "SELECT o.firstName,o.operator_id,c.completions,SEC_TO_TIME(ca.time) as time, c.completions/(ca.time / 3600) as CPH
$sql = "SELECT o.firstName,o.operator_id,c.completions,ca.time as time, c.completions/(ca.time / 3600) as CPH
FROM operator as o
JOIN ( SELECT count(*) as completions,operator_id
FROM `call`
WHERE outcome_id = '10'
GROUP BY operator_id) as c on (c.operator_id = o.operator_id)
JOIN ( SELECT SUM( TIMESTAMPDIFF(SECOND , start, IFNULL(end,CONVERT_TZ(NOW(),'System','UTC')))) as time, operator_id
JOIN ( SELECT SUM( TIMESTAMPDIFF(SECOND , start, IFNULL(end,start))) as time, operator_id
FROM `call_attempt`
GROUP BY operator_id) as ca on (ca.operator_id = o.operator_id)
WHERE o.enabled = 1
ORDER BY cph DESC";
return $db->GetAll($sql);
$r = $db->GetAll($sql);
foreach($r as $key => $value) {
$r[$key]['time'] = sec_to_time($value['time']);
}
return $r;
}
@@ -353,7 +522,7 @@ function get_effectiveness_by_questionnaire($questionnaire_id)
FROM operator AS o
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
SECOND , c.start, IFNULL( c.end, c.start ) ) ) AS totaltime, operator_id
FROM `call` AS c, `case` as b
WHERE c.case_id = b.case_id
AND b.questionnaire_id = '$questionnaire_id'
@@ -361,7 +530,7 @@ function get_effectiveness_by_questionnaire($questionnaire_id)
) AS calltime ON ( calltime.operator_id = o.operator_id )
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
SECOND , c.start, IFNULL( c.end, c.start ) ) ) AS totaltime, operator_id
FROM `call_attempt` AS c, `case` as b
WHERE c.case_id = b.case_id
AND b.questionnaire_id = '$questionnaire_id'
@@ -388,13 +557,13 @@ function get_effectiveness()
FROM operator AS o
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
SECOND , c.start, IFNULL( c.end, c.start ) ) ) AS totaltime, operator_id
FROM `call` AS c
GROUP BY operator_id
) AS calltime ON ( calltime.operator_id = o.operator_id )
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
SECOND , c.start, IFNULL( c.end, c.start ) ) ) AS totaltime, operator_id
FROM `call_attempt` AS c
GROUP BY operator_id
) AS callattempttime ON ( callattempttime.operator_id = o.operator_id )