mirror of
https://github.com/ACSPRI/queXS
synced 2024-04-02 12:12:16 +00:00
Sort on a questionnaire by questionnaire basis
This commit is contained in:
Adam Zammit
@@ -88,8 +88,11 @@ register_shutdown_function('disable_systemsort');
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//all output send to database instead of stdout
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ob_start('update_callback',2);
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$closecasescounter = 0;
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print T_("Sorting cases process starting");
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$closecasesinterval = (24 * 60) / SYSTEM_SORT_MINUTES; //check for closed cases once every day
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$sleepinterval = 10; // in seconds so we can monitor if the process has been killed
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while (!is_process_killed($process_id)) //check if process killed every $sleepinterval
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@@ -97,202 +100,227 @@ while (!is_process_killed($process_id)) //check if process killed every $sleepin
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//Make sure that the system knows we are system sorting
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set_setting('systemsort',true);
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print T_("Sorting cases");
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if ($closecasescounter == 0 || $closecasescounter > $closecasesinterval)
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{
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$time_start = microtime(true);
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print T_("Checking for cases open for more than 24 hours");
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$time_start = microtime(true);
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$closecasescounter = 0;
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$db->StartTrans();
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$db->StartTrans();
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//find all call attempts without an end that started more than 24 hours ago
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$sql = "SELECT case_id, call_attempt_id
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FROM `call_attempt`
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WHERE TIMESTAMPDIFF(HOUR, start, CONVERT_TZ(NOW(),'System','UTC')) > 24
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AND end IS NULL";
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$rs = $db->GetAll($sql);
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foreach ($rs as $r)
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{
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//refer to supervisor if case still assigned
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$sql = "UPDATE `case`
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SET current_operator_id = NULL, current_outcome_id = 5
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WHERE case_id = '{$r['case_id']}'
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AND current_operator_id IS NOT NULL
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AND current_call_id IS NULL";
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$db->Execute($sql);
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//add note
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//find all call attempts without an end that started more than 24 hours ago
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$sql = "INSERT INTO case_note (case_id,operator_id,note,`datetime`)
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VALUES ('{$r['case_id']}',1,'" . TQ_("System automatically closed case as not closed for more than 24 hours") ."', CONVERT_TZ(NOW(),'System','UTC'))";
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$sql = "SELECT case_id, call_attempt_id
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FROM `call_attempt`
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WHERE TIMESTAMPDIFF(HOUR, start, CONVERT_TZ(NOW(),'System','UTC')) > 24
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AND end IS NULL";
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$rs = $db->GetAll($sql);
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foreach ($rs as $r)
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{
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//refer to supervisor if case still assigned
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$sql = "UPDATE `case`
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SET current_operator_id = NULL, current_outcome_id = 5
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WHERE case_id = '{$r['case_id']}'
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AND current_operator_id IS NOT NULL
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AND current_call_id IS NULL";
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$db->Execute($sql);
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//finish the call attempt
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$sql = "UPDATE `call_attempt`
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SET end = start
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WHERE call_attempt_id = '{$r['call_attempt_id']}'";
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$db->Execute($sql);
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$db->Execute($sql);
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//add note
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print T_("System automatically closed case as not closed for more than 24 hours") . " - " . T_("Case id") . ": {$r['case_id']}";
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}
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//find all calls without an end that started more than 24 hours ago
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$sql = "SELECT case_id, call_id
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FROM `call`
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WHERE TIMESTAMPDIFF(HOUR, start, CONVERT_TZ(NOW(),'System','UTC')) > 24
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AND end IS NULL";
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$rs = $db->GetAll($sql);
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foreach ($rs as $r)
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{
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//refer to supervisor if case still assigned
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$sql = "UPDATE `case`
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SET current_operator_id = NULL, current_outcome_id = 5, current_call_id = NULL
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WHERE case_id = '{$r['case_id']}'
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AND current_operator_id IS NOT NULL";
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$sql = "INSERT INTO case_note (case_id,operator_id,note,`datetime`)
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VALUES ('{$r['case_id']}',1,'" . TQ_("System automatically closed case as not closed for more than 24 hours") ."', CONVERT_TZ(NOW(),'System','UTC'))";
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$db->Execute($sql);
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$db->Execute($sql);
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//finish the call attempt
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$sql = "UPDATE `call_attempt`
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SET end = start
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WHERE call_attempt_id = '{$r['call_attempt_id']}'";
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//add note
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$sql = "INSERT INTO case_note (case_id,operator_id,note,`datetime`)
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VALUES ('{$r['case_id']}',1,'" . TQ_("System automatically closed case as not closed for more than 24 hours") ."', CONVERT_TZ(NOW(),'System','UTC'))";
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$db->Execute($sql);
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$db->Execute($sql);
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print T_("System automatically closed case as not closed for more than 24 hours") . " - " . T_("Case id") . ": {$r['case_id']}";
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}
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//find all calls without an end that started more than 24 hours ago
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$sql = "SELECT case_id, call_id
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FROM `call`
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WHERE TIMESTAMPDIFF(HOUR, start, CONVERT_TZ(NOW(),'System','UTC')) > 24
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AND end IS NULL";
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$rs = $db->GetAll($sql);
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foreach ($rs as $r)
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{
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//refer to supervisor if case still assigned
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$sql = "UPDATE `case`
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SET current_operator_id = NULL, current_outcome_id = 5, current_call_id = NULL
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WHERE case_id = '{$r['case_id']}'
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AND current_operator_id IS NOT NULL";
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//finish the call
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$sql = "UPDATE `call`
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SET end = start, outcome_id = 5, state = 5
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WHERE call_id = '{$r['call_id']}'";
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$db->Execute($sql);
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$db->Execute($sql);
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//add note
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$sql = "INSERT INTO case_note (case_id,operator_id,note,`datetime`)
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VALUES ('{$r['case_id']}',1,'" . TQ_("System automatically closed case as not closed for more than 24 hours") ."', CONVERT_TZ(NOW(),'System','UTC'))";
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print T_("System automatically closed case as not closed for more than 24 hours") . " - " . T_("Case id") . ": {$r['case_id']}";
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}
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$db->Execute($sql);
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$result = $db->CompleteTrans();
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$time_end = microtime(true);
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$timer = $time_end - $time_start;
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//finish the call
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$sql = "UPDATE `call`
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SET end = start, outcome_id = 5, state = 5
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WHERE call_id = '{$r['call_id']}'";
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if ($result)
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print T_("Completed case closing") . ". " . T_("This task took") . ": $timer " . T_("seconds");
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else
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print T_("Failed to complete caes closing") . ". " . T_("This task took") . ": $timer " . T_("seconds");
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}
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$db->Execute($sql);
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print T_("System automatically closed case as not closed for more than 24 hours") . " - " . T_("Case id") . ": {$r['case_id']}";
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}
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//Set all cases as unavailable
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$sql = "UPDATE `case`
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SET sortorder = NULL
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WHERE sortorder IS NOT NULL";
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$closecasescounter++;
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$db->Execute($sql);
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//Update quotas for all enabled questionnaires
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$sql = "SELECT questionnaire_id
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//Sort cases on a questionnaire by questionnaire basis
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$sql = "SELECT questionnaire_id, description
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FROM questionnaire
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WHERE enabled = 1";
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$qs = $db->GetAll($sql);
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foreach($qs as $q)
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update_quotas($q['questionnaire_id']);
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{
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print T_("Sorting cases for ") . $q['description'];
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$questionnaire_id = $q['questionnaire_id'];
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$time_start = microtime(true);
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$db->StartTrans();
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//Set all cases as unavailable
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$sql = "UPDATE `case`
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SET sortorder = NULL
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WHERE sortorder IS NOT NULL
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AND questionnaire_id = '$questionnaire_id'";
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$db->Execute($sql);
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//update quotas
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update_quotas($questionnaire_id);
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//Sort current cases for all enabled questionnaires
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//Sort current cases for this questionnaire
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$sql = "SELECT c.case_id
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FROM `case` as c
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LEFT JOIN `call` as a on (a.call_id = c.last_call_id)
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JOIN (sample as s, sample_import as si) on (s.sample_id = c.sample_id and si.sample_import_id = s.import_id)
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JOIN (questionnaire_sample as qs, questionnaire as q, outcome as ou) on (c.questionnaire_id = q.questionnaire_id and qs.sample_import_id = s.import_id and ou.outcome_id = c.current_outcome_id and q.enabled = 1 and qs.questionnaire_id = c.questionnaire_id)
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LEFT JOIN shift as sh on (sh.questionnaire_id = q.questionnaire_id and (CONVERT_TZ(NOW(),'System','UTC') >= sh.start) AND (CONVERT_TZ(NOW(),'System','UTC') <= sh.end))
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LEFT JOIN appointment as ap on (ap.case_id = c.case_id AND ap.completed_call_id is NULL AND (ap.start > CONVERT_TZ(NOW(),'System','UTC')))
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LEFT JOIN appointment as apn on (apn.case_id = c.case_id AND apn.completed_call_id is NULL AND (CONVERT_TZ(NOW(),'System','UTC') >= apn.start) AND (CONVERT_TZ(NOW(),'System','UTC') <= apn.end))
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LEFT JOIN call_restrict as cr on (cr.day_of_week = DAYOFWEEK(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) and TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) >= cr.start and TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) <= cr.end)
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LEFT JOIN questionnaire_sample_exclude_priority AS qsep ON (qsep.questionnaire_id = c.questionnaire_id AND qsep.sample_id = c.sample_id)
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LEFT JOIN case_availability AS casa ON (casa.case_id = c.case_id)
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LEFT JOIN availability AS ava ON (ava.availability_group_id = casa.availability_group_id)
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WHERE c.current_operator_id IS NULL
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AND (casa.case_id IS NULL OR (ava.day_of_week = DAYOFWEEK(CONVERT_TZ(NOW(),'System',s.Time_zone_name)) AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) >= ava.start AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) <= ava.end ))
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AND (a.call_id is NULL or (a.end < CONVERT_TZ(DATE_SUB(NOW(), INTERVAL ou.default_delay_minutes MINUTE),'System','UTC')))
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AND ap.case_id is NULL
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AND ((qsep.questionnaire_id is NULL) or qsep.exclude = 0)
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AND !(q.restrict_work_shifts = 1 AND sh.shift_id IS NULL)
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AND !(si.call_restrict = 1 AND cr.day_of_week IS NULL)
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AND ((apn.appointment_id IS NOT NULL) or qs.call_attempt_max = 0 or ((SELECT count(*) FROM call_attempt WHERE case_id = c.case_id) < qs.call_attempt_max))
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AND ((apn.appointment_id IS NOT NULL) or qs.call_max = 0 or ((SELECT count(*) FROM `call` WHERE case_id = c.case_id) < qs.call_max))
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AND (SELECT count(*) FROM `questionnaire_sample_quota` WHERE questionnaire_id = c.questionnaire_id AND sample_import_id = s.import_id AND quota_reached = 1) = 0
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GROUP BY c.case_id
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ORDER BY IF(ISNULL(apn.end),1,0),apn.end ASC, a.start ASC, qsep.priority DESC";
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$rs = $db->GetAll($sql);
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$sql = "SELECT c.case_id
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FROM `case` as c
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LEFT JOIN `call` as a on (a.call_id = c.last_call_id)
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JOIN (sample as s, sample_import as si) on (s.sample_id = c.sample_id and si.sample_import_id = s.import_id)
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JOIN (questionnaire_sample as qs, questionnaire as q, outcome as ou) on (c.questionnaire_id = q.questionnaire_id and qs.sample_import_id = s.import_id and ou.outcome_id = c.current_outcome_id and q.questionnaire_id = '$questionnaire_id' and qs.questionnaire_id = c.questionnaire_id)
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LEFT JOIN shift as sh on (sh.questionnaire_id = q.questionnaire_id and (CONVERT_TZ(NOW(),'System','UTC') >= sh.start) AND (CONVERT_TZ(NOW(),'System','UTC') <= sh.end))
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LEFT JOIN appointment as ap on (ap.case_id = c.case_id AND ap.completed_call_id is NULL AND (ap.start > CONVERT_TZ(NOW(),'System','UTC')))
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LEFT JOIN appointment as apn on (apn.case_id = c.case_id AND apn.completed_call_id is NULL AND (CONVERT_TZ(NOW(),'System','UTC') >= apn.start) AND (CONVERT_TZ(NOW(),'System','UTC') <= apn.end))
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LEFT JOIN call_restrict as cr on (cr.day_of_week = DAYOFWEEK(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) and TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) >= cr.start and TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) <= cr.end)
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LEFT JOIN questionnaire_sample_exclude_priority AS qsep ON (qsep.questionnaire_id = c.questionnaire_id AND qsep.sample_id = c.sample_id)
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LEFT JOIN case_availability AS casa ON (casa.case_id = c.case_id)
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LEFT JOIN availability AS ava ON (ava.availability_group_id = casa.availability_group_id)
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WHERE c.current_operator_id IS NULL
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AND c.questionnaire_id = '$questionnaire_id'
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AND (casa.case_id IS NULL OR (ava.day_of_week = DAYOFWEEK(CONVERT_TZ(NOW(),'System',s.Time_zone_name)) AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) >= ava.start AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) <= ava.end ))
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AND (a.call_id is NULL or (a.end < CONVERT_TZ(DATE_SUB(NOW(), INTERVAL ou.default_delay_minutes MINUTE),'System','UTC')))
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AND ap.case_id is NULL
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AND ((qsep.questionnaire_id is NULL) or qsep.exclude = 0)
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AND !(q.restrict_work_shifts = 1 AND sh.shift_id IS NULL)
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AND !(si.call_restrict = 1 AND cr.day_of_week IS NULL)
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AND ((apn.appointment_id IS NOT NULL) or qs.call_attempt_max = 0 or ((SELECT count(*) FROM call_attempt WHERE case_id = c.case_id) < qs.call_attempt_max))
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AND ((apn.appointment_id IS NOT NULL) or qs.call_max = 0 or ((SELECT count(*) FROM `call` WHERE case_id = c.case_id) < qs.call_max))
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AND (SELECT count(*) FROM `questionnaire_sample_quota` WHERE questionnaire_id = c.questionnaire_id AND sample_import_id = s.import_id AND quota_reached = 1) = 0
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GROUP BY c.case_id
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ORDER BY IF(ISNULL(apn.end),1,0),apn.end ASC, a.start ASC, qsep.priority DESC";
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$rs = $db->GetAll($sql);
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$i = 1;
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foreach ($rs as $r)
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{
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$sql = "UPDATE `case`
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SET sortorder = '$i'
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WHERE case_id = '{$r['case_id']}'";
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$db->Execute($sql);
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$i++;
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}
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$i = 1;
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foreach ($rs as $r)
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{
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$sql = "UPDATE `case`
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SET sortorder = '$i'
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WHERE case_id = '{$r['case_id']}'";
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$db->Execute($sql);
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$i++;
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}
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//First set all sample records as unavailable
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$sql = "UPDATE `questionnaire_sample_exclude_priority`
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SET sortorder = NULL
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WHERE sortorder IS NOT NULL";
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//First set all sample records as unavailable
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$sql = "UPDATE `questionnaire_sample_exclude_priority`
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SET sortorder = NULL
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WHERE sortorder IS NOT NULL
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AND questionnaire_id = '$questionnaire_id'";
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$db->Execute($sql);
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$db->Execute($sql);
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//Sort sample list where attached to this questionnaire
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//Sort sample list where attached to an enabled questionnaire
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$sql = "SELECT s.sample_id as sample_id,qs.questionnaire_id as questionnaire_id
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FROM sample as s
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JOIN (questionnaire_sample as qs, questionnaire as q, sample_import as si) on (qs.sample_import_id = s.import_id and si.sample_import_id = s.import_id and q.questionnaire_id = qs.questionnaire_id AND q.questionnaire_id = '$questionnaire_id')
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LEFT JOIN `case` as c on (c.sample_id = s.sample_id and c.questionnaire_id = qs.questionnaire_id)
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LEFT JOIN call_restrict as cr on (cr.day_of_week = DAYOFWEEK(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) and TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) >= cr.start and TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) <= cr.end)
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LEFT JOIN shift as sh on (sh.questionnaire_id = q.questionnaire_id and (CONVERT_TZ(NOW(),'System','UTC') >= sh.start) AND (CONVERT_TZ(NOW(),'System','UTC') <= sh.end))
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LEFT JOIN questionnaire_sample_exclude_priority AS qsep ON (qsep.questionnaire_id = qs.questionnaire_id AND qsep.sample_id = s.sample_id)
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WHERE c.case_id is NULL
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AND ((qsep.questionnaire_id IS NULL) or qsep.exclude = 0)
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AND !(q.restrict_work_shifts = 1 AND sh.shift_id IS NULL)
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AND !(si.call_restrict = 1 AND cr.day_of_week IS NULL)
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AND (SELECT count(*) FROM `questionnaire_sample_quota` WHERE questionnaire_id = qs.questionnaire_id AND sample_import_id = s.import_id AND quota_reached = 1) = 0
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GROUP BY s.sample_id,qs.questionnaire_id
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ORDER BY qsep.priority DESC, rand() * qs.random_select, s.sample_id";
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$rs = $db->GetAll($sql);
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$sql = "SELECT s.sample_id as sample_id,qs.questionnaire_id as questionnaire_id
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FROM sample as s
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JOIN (questionnaire_sample as qs, questionnaire as q, sample_import as si) on (qs.sample_import_id = s.import_id and si.sample_import_id = s.import_id and q.questionnaire_id = qs.questionnaire_id AND q.enabled = 1)
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LEFT JOIN `case` as c on (c.sample_id = s.sample_id and c.questionnaire_id = qs.questionnaire_id)
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LEFT JOIN call_restrict as cr on (cr.day_of_week = DAYOFWEEK(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) and TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) >= cr.start and TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) <= cr.end)
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LEFT JOIN shift as sh on (sh.questionnaire_id = q.questionnaire_id and (CONVERT_TZ(NOW(),'System','UTC') >= sh.start) AND (CONVERT_TZ(NOW(),'System','UTC') <= sh.end))
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LEFT JOIN questionnaire_sample_exclude_priority AS qsep ON (qsep.questionnaire_id = qs.questionnaire_id AND qsep.sample_id = s.sample_id)
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WHERE c.case_id is NULL
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AND ((qsep.questionnaire_id IS NULL) or qsep.exclude = 0)
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AND !(q.restrict_work_shifts = 1 AND sh.shift_id IS NULL)
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AND !(si.call_restrict = 1 AND cr.day_of_week IS NULL)
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AND (SELECT count(*) FROM `questionnaire_sample_quota` WHERE questionnaire_id = qs.questionnaire_id AND sample_import_id = s.import_id AND quota_reached = 1) = 0
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GROUP BY s.sample_id,qs.questionnaire_id
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ORDER BY qsep.priority DESC, rand() * qs.random_select, s.sample_id";
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$rs = $db->GetAll($sql);
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$i = 1;
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foreach ($rs as $r)
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{
|
||||
$sql = "INSERT INTO questionnaire_sample_exclude_priority (questionnaire_id,sample_id,exclude,priority,sortorder)
|
||||
VALUES ('{$r['questionnaire_id']}', '{$r['sample_id']}', 0, 50,'$i')
|
||||
ON DUPLICATE KEY UPDATE sortorder = '$i'";
|
||||
|
||||
$i = 1;
|
||||
foreach ($rs as $r)
|
||||
{
|
||||
$sql = "INSERT INTO questionnaire_sample_exclude_priority (questionnaire_id,sample_id,exclude,priority,sortorder)
|
||||
VALUES ('{$r['questionnaire_id']}', '{$r['sample_id']}', 0, 50,'$i')
|
||||
ON DUPLICATE KEY UPDATE sortorder = '$i'";
|
||||
$db->Execute($sql);
|
||||
$i++;
|
||||
}
|
||||
|
||||
|
||||
$db->Execute($sql);
|
||||
$i++;
|
||||
}
|
||||
|
||||
|
||||
$result = $db->CompleteTrans();
|
||||
|
||||
$time_end = microtime(true);
|
||||
$timer = $time_end - $time_start;
|
||||
|
||||
|
||||
$result = $db->CompleteTrans();
|
||||
|
||||
$time_end = microtime(true);
|
||||
$timer = $time_end - $time_start;
|
||||
|
||||
if ($result)
|
||||
print T_("Completed sort") . ". " . T_("This task took") . ": $timer " . T_("seconds");
|
||||
else
|
||||
print T_("Failed to complete sort") . ". " . T_("This task took") . ": $timer " . T_("seconds");
|
||||
if ($result)
|
||||
print T_("Completed sort") . ". " . T_("This task took") . ": $timer " . T_("seconds");
|
||||
else
|
||||
print T_("Failed to complete sort") . ". " . T_("This task took") . ": $timer " . T_("seconds");
|
||||
}
|
||||
|
||||
for ($i = 0; $i < (SYSTEM_SORT_MINUTES * 60); $i += $sleepinterval)
|
||||
{
|
||||
|
||||
Reference in New Issue
Block a user