mirror of
https://github.com/ACSPRI/queXS
synced 2024-04-02 12:12:16 +00:00
657 lines
20 KiB
PHP
657 lines
20 KiB
PHP
<?
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/**
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* Functions that display data about the project
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*
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*
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* This file is part of queXS
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*
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* queXS is free software; you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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* the Free Software Foundation; either version 2 of the License, or
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* (at your option) any later version.
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*
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* queXS is distributed in the hope that it will be useful,
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* but WITHOUT ANY WARRANTY; without even the implied warranty of
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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* GNU General Public License for more details.
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*
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* You should have received a copy of the GNU General Public License
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* along with queXS; if not, write to the Free Software
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* Foundation, Inc., 51 Franklin St, Fifth Floor, Boston, MA 02110-1301 USA
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*
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*
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* @author Adam Zammit <adam.zammit@deakin.edu.au>
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* @copyright Deakin University 2007,2008
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* @package queXS
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* @subpackage functions
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* @link http://www.deakin.edu.au/dcarf/ queXS was writen for DCARF - Deakin Computer Assisted Research Facility
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* @license http://opensource.org/licenses/gpl-2.0.php The GNU General Public License (GPL) Version 2
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*
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*/
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/**
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* Configuration file
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*/
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include_once(dirname(__FILE__).'/../config.inc.php');
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/**
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* Database file
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*/
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include_once(dirname(__FILE__).'/../db.inc.php');
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/**
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* Get completions per hour by shift with interviewer id and first name
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*
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* @param int $qid The questionnaire ID
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* @param int $sid The shift ID
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* @return array An array containing operator_id,firstName,CPH
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*/
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function get_CPH_by_shift($qid,$sid)
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{
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global $db;
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$sql = "SELECT o.firstName,o.operator_id,c.completions,SEC_TO_TIME(ca.time) as time, c.completions/(ca.time / 3600) as CPH
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FROM operator as o
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JOIN ( SELECT count(*) as completions,a.operator_id
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FROM `call` as a, `case` as b, `shift` as s
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WHERE a.outcome_id = '10'
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AND a.case_id = b.case_id
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AND b.questionnaire_id = '$qid'
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AND s.shift_id = '$sid'
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AND s.`start` <= a.`start`
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AND s.`end` >= a.`start`
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GROUP BY a.operator_id) as c on (c.operator_id = o.operator_id)
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JOIN ( SELECT SUM( TIMESTAMPDIFF(SECOND , a.start, IFNULL(a.end,CONVERT_TZ(NOW(),'System','UTC')))) as time, a.operator_id
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FROM `call_attempt` as a, `case` as b, `shift` as s
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WHERE a.case_id = b.case_id
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AND b.questionnaire_id = '$qid'
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AND s.shift_id = '$sid'
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AND s.`start` <= a.`start`
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AND s.`end` >= a.`start`
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GROUP BY operator_id) as ca on (ca.operator_id = o.operator_id)
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WHERE o.enabled = 1
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ORDER BY cph DESC";
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return $db->GetAll($sql);
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}
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/**
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* Get completions per hour by questionnaire with interviewer id and first name
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*
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* @param int $qid The questionnaire ID
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* @return array An array containing operator_id,firstName,CPH
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*/
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function get_CPH_by_questionnaire($qid)
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{
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global $db;
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$sql = "SELECT o.firstName,o.operator_id,c.completions,SEC_TO_TIME(ca.time) as time, c.completions/(ca.time / 3600) as CPH
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FROM operator as o
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JOIN ( SELECT count(*) as completions,a.operator_id
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FROM `call` as a, `case` as b
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WHERE a.outcome_id = '10'
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AND a.case_id = b.case_id
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AND b.questionnaire_id = '$qid'
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GROUP BY a.operator_id) as c on (c.operator_id = o.operator_id)
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JOIN ( SELECT SUM( TIMESTAMPDIFF(SECOND , a.start, IFNULL(a.end,CONVERT_TZ(NOW(),'System','UTC')))) as time, a.operator_id
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FROM `call_attempt` as a, `case` as b
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WHERE a.case_id = b.case_id
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AND b.questionnaire_id = '$qid'
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GROUP BY operator_id) as ca on (ca.operator_id = o.operator_id)
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WHERE o.enabled = 1
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ORDER BY cph DESC";
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return $db->GetAll($sql);
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}
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/**
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* Get stats by interviewer by questionnaire by shift
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*
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* @param int $questionnaire_id The questionnaire
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* @param int $shift_id The shift id
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* @return arrayh An array containing operator_id,firstName,CPH,effectiveness,
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*/
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function get_stats_by_shift($questionnaire_id,$shift_id)
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{
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global $db;
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$sql = "SELECT o.operator_id, o.firstName, (calltime.totaltime / callattempttime.totaltime) AS effectiveness, c.completions,SEC_TO_TIME(callattempttime.totaltime) as time, c.completions/(callattempttime.totaltime / 3600) as CPH, SEC_TO_TIME(calltime.totaltime) as callt, SEC_TO_TIME(callattempttime.totaltime) as callatemptt, calls.calls as totalcalls, calls.calls/(callattempttime.totaltime / 3600) as CALLSPH, calltime.totaltime as calltotaltime, callattempttime.totaltime as callattempttotaltime
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FROM operator AS o
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JOIN (
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SELECT SUM( TIMESTAMPDIFF(
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SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
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FROM `call` AS c, `case` as b, `shift` as s
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WHERE c.case_id = b.case_id
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AND b.questionnaire_id = '$questionnaire_id'
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AND s.shift_id = '$shift_id'
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AND s.`start` <= c.`start`
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AND s.`end` >= c.`start`
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GROUP BY operator_id
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) AS calltime ON ( calltime.operator_id = o.operator_id )
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JOIN (
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SELECT SUM( TIMESTAMPDIFF(
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SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
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FROM `call_attempt` AS c, `case` as b, `shift` as s
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WHERE c.case_id = b.case_id
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AND s.shift_id = '$shift_id'
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AND s.`start` <= c.`start`
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AND s.`end` >= c.`start`
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AND b.questionnaire_id = '$questionnaire_id'
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GROUP BY operator_id
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) AS callattempttime ON ( callattempttime.operator_id = o.operator_id )
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JOIN ( SELECT count(*) as completions,a.operator_id
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FROM `call` as a, `case` as b, `shift` as s
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WHERE a.outcome_id = '10'
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AND s.shift_id = '$shift_id'
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AND s.`start` <= a.`start`
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AND s.`end` >= a.`start`
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AND a.case_id = b.case_id
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AND b.questionnaire_id = '$questionnaire_id'
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GROUP BY a.operator_id) as c on (c.operator_id = o.operator_id)
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JOIN ( SELECT count(*) as calls,a.operator_id
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FROM `call` as a, `case` as b, `shift` as s
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WHERE a.case_id = b.case_id
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AND s.shift_id = '$shift_id'
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AND s.`start` <= a.`start`
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AND s.`end` >= a.`start`
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AND b.questionnaire_id = '$questionnaire_id'
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GROUP BY a.operator_id) as calls on (calls.operator_id = o.operator_id)
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WHERE o.enabled = 1
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ORDER BY effectiveness DESC";
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return $db->GetAll($sql);
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}
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/**
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* Convert seconds to time in HH:MM:SS
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*
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* @param int Seconds
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* @return string Time in format HH:MM:SS
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*/
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function sec_to_time($seconds)
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{
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if($seconds >= 3600){
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$h = floor($seconds/3600);
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$seconds = ($seconds%3600);
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}
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if($seconds >= 60){
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$m = floor($seconds/60);
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$seconds = ($seconds%60);
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}
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$s = floor($seconds);
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return sprintf("%02d:%02d:%02d", $h, $m, $s);
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}
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/**
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* Given the stats, add a total line
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*
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* @param array The result set from the database
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* @return array The result set plus a total row
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*/
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function get_stats_total($rs)
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{
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$completions = 0;
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$calls = 0;
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$totaltime = 0;
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$calltime = 0;
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foreach($rs as $r)
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{
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$completions += $r['completions'];
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$calls += $r['totalcalls'];
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$totaltime += $r['callattempttotaltime'];
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$calltime += $r['calltotaltime'];
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}
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if ($totaltime == 0)
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{
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$effectiveness = 0;
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$cph = 0;
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$callsph = 0;
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}
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else
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{
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$effectiveness = round($calltime / $totaltime,4);
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$cph = round($completions/($totaltime/3600),4);
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$callsph = round($calls/($totaltime/3600),4);
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}
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$rs[] = array("effectiveness" => $effectiveness, "completions" => $completions,"time" => sec_to_time($totaltime),"totalcalls" => $calls,"callt" => sec_to_time($calltime),"CPH" => $cph,"CALLSPH" => $callsph);
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return $rs;
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}
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/**
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* Get stats by interviewer
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*
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* @return arrayh An array containing operator_id,firstName,CPH,effectiveness,
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*/
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function get_stats()
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{
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global $db;
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$sql = "SELECT o.operator_id, o.firstName, (calltime.totaltime / callattempttime.totaltime) AS effectiveness, c.completions,SEC_TO_TIME(callattempttime.totaltime) as time, c.completions/(callattempttime.totaltime / 3600) as CPH, SEC_TO_TIME(calltime.totaltime) as callt, SEC_TO_TIME(callattempttime.totaltime) as callatemptt, calls.calls as totalcalls, calls.calls/(callattempttime.totaltime / 3600) as CALLSPH, calltime.totaltime as calltotaltime, callattempttime.totaltime as callattempttotaltime
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FROM operator AS o
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JOIN (
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SELECT SUM( TIMESTAMPDIFF(
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SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
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FROM `call` AS c
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GROUP BY operator_id
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) AS calltime ON ( calltime.operator_id = o.operator_id )
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JOIN (
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SELECT SUM( TIMESTAMPDIFF(
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SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
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FROM `call_attempt` AS c, `case` as b
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GROUP BY operator_id
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) AS callattempttime ON ( callattempttime.operator_id = o.operator_id )
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JOIN ( SELECT count(*) as completions,a.operator_id
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FROM `call` as a
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WHERE a.outcome_id = '10'
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GROUP BY a.operator_id) as c on (c.operator_id = o.operator_id)
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JOIN ( SELECT count(*) as calls,a.operator_id
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FROM `call` as a
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GROUP BY a.operator_id) as calls on (calls.operator_id = o.operator_id)
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WHERE o.enabled = 1
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ORDER BY effectiveness DESC";
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return $db->GetAll($sql);
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}
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/**
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* Get stats by interviewer by questionnaire
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*
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* @param int $questionnaire_id The questionnaire
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* @return arrayh An array containing operator_id,firstName,CPH,effectiveness,
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*/
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function get_stats_by_questionnaire($questionnaire_id)
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{
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global $db;
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$sql = "SELECT o.operator_id, o.firstName, (calltime.totaltime / callattempttime.totaltime) AS effectiveness, c.completions,SEC_TO_TIME(callattempttime.totaltime) as time, c.completions/(callattempttime.totaltime / 3600) as CPH, SEC_TO_TIME(calltime.totaltime) as callt, SEC_TO_TIME(callattempttime.totaltime) as callatemptt, calls.calls as totalcalls, calls.calls/(callattempttime.totaltime / 3600) as CALLSPH, calltime.totaltime as calltotaltime, callattempttime.totaltime as callattempttotaltime
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FROM operator AS o
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JOIN (
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SELECT SUM( TIMESTAMPDIFF(
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SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
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FROM `call` AS c, `case` as b
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WHERE c.case_id = b.case_id
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AND b.questionnaire_id = '$questionnaire_id'
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GROUP BY operator_id
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) AS calltime ON ( calltime.operator_id = o.operator_id )
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JOIN (
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SELECT SUM( TIMESTAMPDIFF(
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SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
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FROM `call_attempt` AS c, `case` as b
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WHERE c.case_id = b.case_id
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AND b.questionnaire_id = '$questionnaire_id'
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GROUP BY operator_id
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) AS callattempttime ON ( callattempttime.operator_id = o.operator_id )
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JOIN ( SELECT count(*) as completions,a.operator_id
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FROM `call` as a, `case` as b
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WHERE a.outcome_id = '10'
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AND a.case_id = b.case_id
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AND b.questionnaire_id = '$questionnaire_id'
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GROUP BY a.operator_id) as c on (c.operator_id = o.operator_id)
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JOIN ( SELECT count(*) as calls,a.operator_id
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FROM `call` as a, `case` as b
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WHERE a.case_id = b.case_id
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AND b.questionnaire_id = '$questionnaire_id'
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GROUP BY a.operator_id) as calls on (calls.operator_id = o.operator_id)
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WHERE o.enabled = 1
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ORDER BY effectiveness DESC";
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return $db->GetAll($sql);
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}
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/**
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* Get completions per hour overall with interviewer id and first name
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*
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* @param int $qid The questionnaire ID
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* @return array An array containing operator_id,firstName,CPH
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*/
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function get_CPH()
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{
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global $db;
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$sql = "SELECT o.firstName,o.operator_id,c.completions,SEC_TO_TIME(ca.time) as time, c.completions/(ca.time / 3600) as CPH
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FROM operator as o
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JOIN ( SELECT count(*) as completions,operator_id
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FROM `call`
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WHERE outcome_id = '10'
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GROUP BY operator_id) as c on (c.operator_id = o.operator_id)
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JOIN ( SELECT SUM( TIMESTAMPDIFF(SECOND , start, IFNULL(end,CONVERT_TZ(NOW(),'System','UTC')))) as time, operator_id
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FROM `call_attempt`
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GROUP BY operator_id) as ca on (ca.operator_id = o.operator_id)
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WHERE o.enabled = 1
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ORDER BY cph DESC";
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return $db->GetAll($sql);
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}
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/**
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* Get effectiveness by questionnaire with interviewer id and first name
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*
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* @param int $qid The questionnaire ID
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* @return array An array containing operator_id,firstName,effectiveness
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*/
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function get_effectiveness_by_questionnaire($questionnaire_id)
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{
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global $db;
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$sql = "SELECT o.operator_id, o.firstName, (calltime.totaltime / callattempttime.totaltime) AS effectiveness
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FROM operator AS o
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JOIN (
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SELECT SUM( TIMESTAMPDIFF(
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SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
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FROM `call` AS c, `case` as b
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WHERE c.case_id = b.case_id
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AND b.questionnaire_id = '$questionnaire_id'
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GROUP BY operator_id
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) AS calltime ON ( calltime.operator_id = o.operator_id )
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JOIN (
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SELECT SUM( TIMESTAMPDIFF(
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SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
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FROM `call_attempt` AS c, `case` as b
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WHERE c.case_id = b.case_id
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AND b.questionnaire_id = '$questionnaire_id'
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GROUP BY operator_id
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) AS callattempttime ON ( callattempttime.operator_id = o.operator_id )
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WHERE o.enabled = 1
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ORDER BY effectiveness DESC";
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return $db->GetAll($sql);
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}
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/**
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* Get effectiveness overall with interviewer id and first name
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*
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* @return array An array containing operator_id,firstName,effectiveness
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*/
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function get_effectiveness()
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{
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global $db;
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$sql = "SELECT o.operator_id, o.firstName, (calltime.totaltime / callattempttime.totaltime) AS effectiveness
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FROM operator AS o
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JOIN (
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SELECT SUM( TIMESTAMPDIFF(
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SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
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FROM `call` AS c
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GROUP BY operator_id
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) AS calltime ON ( calltime.operator_id = o.operator_id )
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JOIN (
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SELECT SUM( TIMESTAMPDIFF(
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SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
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FROM `call_attempt` AS c
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GROUP BY operator_id
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) AS callattempttime ON ( callattempttime.operator_id = o.operator_id )
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WHERE o.enabled = 1
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ORDER BY effectiveness DESC";
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return $db->GetAll($sql);
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}
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/**
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* Get the average time on a call with an outcome
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* in seconds by questionnaire
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*
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* @param int $outcome_id The outcome id
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* @param int $questionnaire_id The questionnaire id
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* @return int Seconds average of calls with this outcome
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*/
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function get_average_time_questionnaire($outcome_id,$questionnaire_id)
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{
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global $db;
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$sql = "SELECT AVG(TIMESTAMPDIFF(SECOND,c.start,c.end)) as average
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FROM `call` as c, `case` as q
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WHERE c.outcome_id = '$outcome_id'
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AND q.case_id = c.case_id
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AND q.questionnaire_id = '$questionnaire_id'";
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$rs = $db->GetRow($sql);
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if (!empty($rs))
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return $rs['average'];
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else
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return 0;
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}
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/**
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* Get the average time on a call with an outcome
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* in seconds
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*
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* @param int $outcome_id The outcome id
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* @return int Seconds average of calls with this outcome
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*/
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function get_average_time($outcome_id)
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{
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global $db;
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$sql = "SELECT AVG(TIMESTAMPDIFF(SECOND,c.start,c.end)) as average
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FROM `call` as c
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WHERE c.outcome_id = '$outcome_id'";
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$rs = $db->GetRow($sql);
|
|
|
|
if (!empty($rs))
|
|
return $rs['average'];
|
|
else
|
|
return 0;
|
|
|
|
}
|
|
|
|
|
|
|
|
/**
|
|
* If not on a shift, display a message
|
|
*/
|
|
function display_none()
|
|
{
|
|
print "<h1>" . T_("No shift") . "</h1>";
|
|
}
|
|
|
|
/**
|
|
* Display the total number of completions for this project
|
|
*
|
|
* @param int $qid The questionnaire id
|
|
*
|
|
*/
|
|
function display_total_completions($qid)
|
|
{
|
|
global $db;
|
|
|
|
$sql = "SELECT count(case_id) as c
|
|
FROM `case`
|
|
WHERE current_outcome_id = 10
|
|
AND questionnaire_id = '$qid'";
|
|
|
|
$rs = $db->GetRow($sql);
|
|
|
|
$c = 0;
|
|
if (!empty($rs)) $c = $rs['c'];
|
|
|
|
print "<h3>" . T_("Total completions") . "</h3><h2>$c</h2>";
|
|
}
|
|
|
|
/**
|
|
* Display the total number of completions for this shift
|
|
*
|
|
* @param int $qid The questionnaire id
|
|
* @param int $sid The shift id
|
|
*
|
|
*/
|
|
function display_completions_this_shift($qid,$sid)
|
|
{
|
|
global $db;
|
|
|
|
$sql = "SELECT count(ca.call_id) as c
|
|
FROM `call` as ca, `case` as cs, `shift` as s
|
|
WHERE ca.outcome_id = 10
|
|
AND ca.case_id = cs.case_id
|
|
AND cs.questionnaire_id = '$qid'
|
|
AND s.questionnaire_id = '$qid'
|
|
AND s.shift_id = '$sid'
|
|
AND ca.start >= s.start
|
|
AND ca.start <= s.end";
|
|
|
|
$rs = $db->GetRow($sql);
|
|
|
|
$c = 0;
|
|
if (!empty($rs)) $c = $rs['c'];
|
|
|
|
print "<h3>" . T_("Completions this shift") . "</h3><h2>$c</h2>";
|
|
}
|
|
|
|
/**
|
|
* Display the total number of completions for the last shift
|
|
*
|
|
* @param int $qid The questionnaire id
|
|
* @param int $sid The current shift id
|
|
*
|
|
*/
|
|
function display_completions_last_shift($qid,$sid)
|
|
{
|
|
global $db;
|
|
|
|
$sql = "SELECT shift_id
|
|
FROM shift
|
|
WHERE questionnaire_id = '$qid'
|
|
AND shift_id < '$sid'
|
|
ORDER BY shift_id DESC
|
|
LIMIT 1";
|
|
|
|
$ps = $db->GetRow($sql);
|
|
if (empty($ps))
|
|
print "<h3>" . T_("No previous shift") . "</h3>";
|
|
else
|
|
{
|
|
$psid = $ps['shift_id'];
|
|
|
|
$sql = "SELECT count(ca.call_id) as c
|
|
FROM `call` as ca, `case` as cs, `shift` as s
|
|
WHERE ca.outcome_id = 10
|
|
AND ca.case_id = cs.case_id
|
|
AND cs.questionnaire_id = '$qid'
|
|
AND s.questionnaire_id = '$qid'
|
|
AND s.shift_id = '$psid'
|
|
AND ca.start >= s.start
|
|
AND ca.start <= s.end";
|
|
|
|
$rs = $db->GetRow($sql);
|
|
|
|
$c = 0;
|
|
if (!empty($rs)) $c = $rs['c'];
|
|
|
|
print "<h3>" . T_("Completions on the previous shift") . "</h3><h2>$c</h2>";
|
|
}
|
|
}
|
|
|
|
|
|
/**
|
|
* Display the total number of completions for the last shift
|
|
* at the same number of seconds in to the last shift
|
|
*
|
|
* @param int $qid The questionnaire id
|
|
* @param int $sid The current shift id
|
|
*
|
|
*/
|
|
function display_completions_same_time_last_shift($qid,$sid)
|
|
{
|
|
global $db;
|
|
|
|
$sql = "SELECT shift_id
|
|
FROM shift
|
|
WHERE questionnaire_id = '$qid'
|
|
AND shift_id < '$sid'
|
|
ORDER BY shift_id DESC
|
|
LIMIT 1";
|
|
|
|
$ps = $db->GetRow($sql);
|
|
if (empty($ps))
|
|
print "<h3>" . T_("No previous shift") . "</h3>";
|
|
else
|
|
{
|
|
$psid = $ps['shift_id'];
|
|
|
|
$sql = "SELECT count(ca.call_id) as c
|
|
FROM `call` as ca, `case` as cs, `shift` as s
|
|
JOIN `shift` as s2 on (s2.shift_id = '$sid')
|
|
WHERE ca.outcome_id = 10
|
|
AND ca.case_id = cs.case_id
|
|
AND cs.questionnaire_id = '$qid'
|
|
AND s.questionnaire_id = '$qid'
|
|
AND s.shift_id = '$psid'
|
|
AND ca.start >= s.start
|
|
AND ca.start <= DATE_SUB(s.end, INTERVAL TIMESTAMPDIFF(SECOND , CONVERT_TZ(NOW(),'System','UTC'), s2.end) SECOND)";
|
|
|
|
$rs = $db->GetRow($sql);
|
|
|
|
$c = 0;
|
|
if (!empty($rs)) $c = $rs['c'];
|
|
|
|
print "<h3>" . T_("Completions this time on the previous shift") . "</h3><h2>$c</h2>";
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Display the interviewer with the top CPH for this shift
|
|
*
|
|
* @param int $qid The questionnaire id
|
|
* @param int $sid The current shift id
|
|
*
|
|
*/
|
|
function display_top_cph_this_shift($qid,$sid)
|
|
{
|
|
global $db;
|
|
|
|
$rs = get_CPH_by_shift($qid,$sid);
|
|
|
|
if (empty($rs))
|
|
print "<h3>" . T_("No calls made for this shift") . "</h3>";
|
|
else
|
|
print "<h3>" . T_("Top CPH for this shift") . "</h3><h2>{$rs[0]['firstName']} - ". round($rs[0]['CPH'],2) ."</h2>";
|
|
|
|
}
|
|
|
|
/**
|
|
* Display the interviewer with the top CPH overall
|
|
*
|
|
* @param int $qid The questionnaire id
|
|
*
|
|
*/
|
|
function display_top_cph($qid)
|
|
{
|
|
global $db;
|
|
|
|
$rs = get_CPH_by_questionnaire($qid);
|
|
|
|
if (empty($rs))
|
|
print "<h3>" . T_("No calls made for this project") . "</h3>";
|
|
else
|
|
print "<h3>" . T_("Top CPH") . "</h3><h2>{$rs[0]['firstName']} - ". round($rs[0]['CPH'],2) ."</h2>";
|
|
|
|
|
|
}
|
|
|
|
|
|
|
|
?>
|