mirror of
https://github.com/ACSPRI/queXS
synced 2024-04-02 12:12:16 +00:00
3bbb234896
Uses the "Register" and "Unregister" options of Asterisk to get extension status Stores voip_status in operator table
438 lines
14 KiB
PHP
438 lines
14 KiB
PHP
<?
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/**
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* Popup screen to manage calling and hanging up and assigning outcomes to calls
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*
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*
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* This file is part of queXS
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*
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* queXS is free software; you can redistribute it and/or modify
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* it under the terms of the GNU General Public License as published by
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* the Free Software Foundation; either version 2 of the License, or
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* (at your option) any later version.
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*
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* queXS is distributed in the hope that it will be useful,
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* but WITHOUT ANY WARRANTY; without even the implied warranty of
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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* GNU General Public License for more details.
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*
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* You should have received a copy of the GNU General Public License
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* along with queXS; if not, write to the Free Software
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* Foundation, Inc., 51 Franklin St, Fifth Floor, Boston, MA 02110-1301 USA
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*
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*
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* @author Adam Zammit <adam.zammit@deakin.edu.au>
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* @copyright Deakin University 2007,2008
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* @package queXS
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* @subpackage user
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* @link http://www.deakin.edu.au/dcarf/ queXS was writen for DCARF - Deakin Computer Assisted Research Facility
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* @license http://opensource.org/licenses/gpl-2.0.php The GNU General Public License (GPL) Version 2
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*
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*/
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/**
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* Configuration file
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*/
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include ("config.inc.php");
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/**
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* Database file
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*/
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include ("db.inc.php");
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/**
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* XHTML functions
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*/
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include ("functions/functions.xhtml.php");
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/**
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* Calendar functions
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*/
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include("functions/functions.calendar.php");
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/**
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* Operator functions
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*/
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include("functions/functions.operator.php");
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/**
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* Input functions
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*/
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include("functions/functions.input.php");
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/**
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* LimeSurvey functions
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*/
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include("functions/functions.limesurvey.php");
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/**
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* Display appropriate outcomes based on current call attempt status
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*
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* @param int $contacted 0 for not contacted, 1 for contacted (a person on the phone)
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* @param int $ca Call attempt id
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* @param int $case_id The Case id
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*
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*/
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function display_outcomes($contacted,$ca,$case_id)
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{
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global $db;
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//see if the case is completed
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if (limesurvey_is_completed($case_id))
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{
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$sql = "SELECT outcome_id,description
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FROM outcome
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WHERE outcome_id = 10";
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}
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else if (limesurvey_is_quota_full($case_id))
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{
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$sql = "SELECT outcome_id,description
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FROM outcome
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WHERE outcome_id = 32";
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}
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else
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{
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//see if we have made an appointment on this call attempt
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$sql = "SELECT appointment_id
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FROM appointment
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WHERE completed_call_id IS NULL
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AND call_attempt_id = '$ca'";
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$rs = $db->GetAll($sql);
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if (!empty($rs))
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{
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//we have an appointment made ... only select appointment ID's
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$sql = "SELECT outcome_id,description
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FROM outcome
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WHERE outcome_type_id = '5'";
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}
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else
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{
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if ($contacted === false)
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{
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$sql = "SELECT outcome_id,description
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FROM outcome";
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}
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else
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{
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$contacted = bigintval($contacted);
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$sql = "SELECT outcome_id,description
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FROM outcome
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WHERE contacted = '$contacted'";
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}
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}
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}
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$rs = $db->GetAll($sql);
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print "<div>";
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if (!empty($rs))
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{
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$do = false;
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if (isset($_GET['defaultoutcome'])) $do = bigintval($_GET['defaultoutcome']);
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foreach($rs as $r)
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{
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if ($do == $r['outcome_id']) $selected = "checked='checked'"; else $selected = "";
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print "<div><label class='label'><input type='radio' class='radio' name='outcome' id='outcome-{$r['outcome_id']}' value='{$r['outcome_id']}' $selected/>" . T_($r['description']) . "</label></div>";
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}
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}
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print "</div>";
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}
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//display the respondents phone numbers as a drop down list for this call
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global $db;
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$db->StartTrans();
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$operator_id = get_operator_id();
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if (isset($_POST['submit']))
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{
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if (isset($_POST['contact_phone']))
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{
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$contact_phone_id = bigintval($_POST['contact_phone']);
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$call_attempt_id = get_call_attempt($operator_id,false);
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$respondent_id = get_respondent_id($call_attempt_id);
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$call_id = get_call($operator_id,$respondent_id,$contact_phone_id,true);
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if ($call_id)
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{
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if (is_voip_enabled($operator_id))
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{
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include("functions/functions.voip.php");
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$v = new voip();
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$v->connect(VOIP_SERVER);
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$v->dial(get_extension($operator_id),get_call_number($call_id));
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}
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if (is_respondent_selection($operator_id))
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$btext = "onload='openParentObject(\"main-content\",\"rs_intro.php\"); top.close();'";
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else
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$btext = "onload='top.close();'";
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xhtml_head(T_("Call"),true,array("css/call.css"),array("js/window.js"),$btext);
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}
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}
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else if (isset($_POST['outcome']))
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{
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$outcome_id = bigintval($_POST['outcome']);
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end_call($operator_id,$outcome_id);
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if (is_voip_enabled($operator_id))
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{
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include("functions/functions.voip.php");
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$v = new voip();
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$v->connect(VOIP_SERVER);
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$v->hangup(get_extension($operator_id));
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}
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//disable recording
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$newtext = T_("Start REC");
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xhtml_head(T_("Call"),true,array("css/call.css"),array("js/window.js"),"onload='toggleRec(\"$newtext\",\"record.php?start=start\",\"offline\"); top.close();'");
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}
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else
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{
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//if no outcome selected, just hang up the call
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if (is_voip_enabled($operator_id))
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{
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include("functions/functions.voip.php");
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$v = new voip();
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$v->connect(VOIP_SERVER);
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$v->hangup(get_extension($operator_id));
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}
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//disable recording
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$newtext = T_("Start REC");
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xhtml_head(T_("Call"),true,array("css/call.css"),array("js/window.js"),"onload='toggleRec(\"$newtext\",\"record.php?start=start\",\"offline\"); top.close();'");
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}
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print "<p></p>"; //for XHTML
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xhtml_foot();
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$db->CompleteTrans();
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exit();
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}
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$call_attempt_id = get_call_attempt($operator_id,false);
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$case_id = get_case_id($operator_id);
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/**
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* Set the state manually if necessary (i.e if VOIP state is playing up)
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*/
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if (isset($_GET['newstate']))
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{
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$ns = bigintval($_GET['newstate']);
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$sql = "UPDATE `call`
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SET state = '$ns'
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WHERE case_id = '$case_id'
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AND operator_id = '$operator_id'
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AND call_attempt_id = '$call_attempt_id'
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AND outcome_id = '0'";
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$db->Execute($sql);
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}
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xhtml_head(T_("Call"),true,array("css/call.css"),array("js/window.js"));
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$state = is_on_call($operator_id);
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switch($state)
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{
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case false: //no call made
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case 0: //not called -- shouldn't come here as we should create requesting call immediately
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print "<div class='status'>" . T_("Not on a call") . "</div>";
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//if we are on an appointment, we will just call the specified number for the appointment
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$appointment_id = is_on_appointment($call_attempt_id);
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if ($appointment_id)
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{
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if (isset($_GET['end']))
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{
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//end the case
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if (!isset($_GET['end'])) print "<div>" . T_("End work") . "</div>";
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print "<p><a href='javascript:openParent(\"endcase=endcase\")'>" . T_("End case") . "</a></p>";
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print "<p><a href='javascript:openParent(\"endwork=endwork\")'>" . T_("End work") . "</a></p>";
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}
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else
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{
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//determine whether to begin calling based on extension status
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$es = 1;
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if (is_voip_enabled($operator_id))
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{
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if (get_extension_status($operator_id))
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$es = 1;
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else
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$es = 0;
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}
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if ($es)
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{
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$sql = "SELECT c.*
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FROM contact_phone as c, appointment as a
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WHERE a.appointment_id = '$appointment_id'
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AND a.contact_phone_id = c.contact_phone_id";
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$r = $db->GetRow($sql);
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print "<div>" . T_("Press the call button to dial the number for this appointment:") . "</div>";
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print "<form action='?' method='post'><div>";
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print "<p>" . T_("Number to call:") . " {$r['phone']} - {$r['description']}</p>";
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print "</div><div><input type='hidden' id='contact_phone' name='contact_phone' value='{$r['contact_phone_id']}'/><input type='submit' value='Call' name='submit' id='submit'/></div></form>";
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}
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else
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print "<div>" . T_("Your VoIP extension is not enabled. Please close this window and enable VoIP by clicking once on the red button that says 'VoIP Off'") . "</div>";
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}
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}
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else
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{
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//determine whether we should make any more calls based on the last call outcome
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$sql = "SELECT o.tryanother, o.require_note
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FROM `call` as c, `outcome` as o
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WHERE c.call_attempt_id = '$call_attempt_id'
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AND c.outcome_id = o.outcome_id
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ORDER BY call_id DESC
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LIMIT 1";
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$rs = $db->GetRow($sql);
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if (!isset($_GET['end']) && (empty($rs) || $rs['tryanother'] == 1)) //dial another number only when available and not ending
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{
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$rn = 0;
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if (!empty($rs) && $rs['require_note'] == 1) $rn = 1;
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//an exclusion left join
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$sql = "SELECT c. *
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FROM contact_phone AS c
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LEFT JOIN (
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SELECT contact_phone.contact_phone_id
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FROM contact_phone
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LEFT JOIN `call` ON ( call.contact_phone_id = contact_phone.contact_phone_id )
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LEFT JOIN outcome ON ( call.outcome_id = outcome.outcome_id )
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WHERE contact_phone.case_id = '$case_id'
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AND outcome.tryagain =0
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) AS l ON l.contact_phone_id = c.contact_phone_id
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LEFT JOIN
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(
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SELECT contact_phone_id
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FROM `call`
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WHERE call_attempt_id = '$call_attempt_id'
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AND outcome_id != 18
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) as ca on ca.contact_phone_id = c.contact_phone_id
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WHERE c.case_id = '$case_id'
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AND l.contact_phone_id IS NULL
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AND ca.contact_phone_id IS NULL"; //only select numbers that should be tried again and have not been tried in this attempt which are not the accidental hang up outcome
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//could be updated to take in to account the time delay and outcome
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$rs = $db->GetAll($sql);
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if (!empty($rs))
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{
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//determine whether to begin calling based on extension status
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$es = 1;
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if (is_voip_enabled($operator_id))
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{
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if (get_extension_status($operator_id))
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$es = 1;
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else
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$es = 0;
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}
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if ($es)
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{
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print "<div>" . T_("Select phone number to dial:") . "</div>";
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print "<form action='?' method='post'><div><select id='contact_phone' name='contact_phone'>";
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foreach($rs as $r)
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{
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print "<option value='{$r['contact_phone_id']}'>{$r['phone']} - {$r['description']}</option>";
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}
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print "</select></div><div><input type='submit' value='Call' name='submit' id='submit'/></div></form>";
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}
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else
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print "<div>" . T_("Your VoIP extension is not enabled. Please close this window and enable VoIP by clicking once on the red button that says 'VoIP Off'") . "</div>";
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}
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else //no phone numbers left
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{
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//end the case
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print "<div>" . T_("The last call completed this call attempt") . "</div>";
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if ($rn) // a note is required to be entered
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{
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print "<div><label for='note'>" . T_("Enter a reason for this outcome before completing this case:") . "</label><input type='text' id='note' name='note' size='48'/><br/><br/><br/><br/></div>";
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//put these lower on the screen so they don't get "automatically" clicked
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print "<p><a href='javascript:openParentNote(\"endcase=endcase\")'>" . T_("End case") . "</a></p>";
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print "<p><a href='javascript:openParentNote(\"endwork=endwork\")'>" . T_("End work") . "</a></p>";
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}
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else
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{
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print "<p><a href='javascript:openParent(\"endcase=endcase\")'>" . T_("End case") . "</a></p>";
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print "<p><a href='javascript:openParent(\"endwork=endwork\")'>" . T_("End work") . "</a></p";
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}
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}
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}
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else //don't try any more
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{
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$rn = 0;
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if (!empty($rs) && $rs['require_note'] == 1) $rn = 1;
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//end the case
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if ($rn) // a note is required to be entered
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{
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print "<div><label for='note'>" . T_("Enter a reason for this outcome before completing this case:") . "</label><input type='text' id='note' name='note' size='48'/><br/><br/><br/><br/></div>";
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print "<p><a href='javascript:openParentNote(\"endcase=endcase\")'>" . T_("End case") . "</a></p>";
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print "<p><a href='javascript:openParentNote(\"endwork=endwork\")'>" . T_("End work") . "</a></p>";
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}
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else
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{
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if (!isset($_GET['end'])) print "<div>" . T_("The last call completed this call attempt") . "</div>";
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print "<p><a href='javascript:openParent(\"endcase=endcase\")'>" . T_("End case") . "</a></p>";
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print "<p><a href='javascript:openParent(\"endwork=endwork\")'>" . T_("End work") . "</a></p>";
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}
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}
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}
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break;
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case 1: //requesting call
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print "<div class='status'>" . T_("Requesting call") . "</div>";
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print "<div><a href='?newstate=3'>" . T_("Call Answered") . "</a></div>";
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print "<form action='?' method='post'>";
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display_outcomes(0,$call_attempt_id,$case_id);
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print "<div><input type='submit' value='" . T_("Hangup") . "' name='submit' id='submit'/></div></form>";
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break;
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case 2: //ringing
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print "<div class='status'>" . T_("Ringing") . "</div>";
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print "<div><a href='?newstate=3'>" . T_("Call Answered") . "</a></div>";
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print "<form action='?' method='post'>";
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display_outcomes(0,$call_attempt_id,$case_id);
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print "<div><input type='submit' value='" . T_("Hangup") . "' name='submit' id='submit'/></div></form>";
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break;
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case 3: //answered
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print "<div class='status'>" . T_("Answered") . "</div>";
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print "<div><a href='?newstate=2'>" . T_("Not Answered") . "</a></div>";
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print "<form action='?' method='post'>";
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display_outcomes(1,$call_attempt_id,$case_id);
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print "<div><input type='submit' value='" . T_("Hangup") . "' name='submit' id='submit'/></div></form>";
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break;
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case 4: //requires coding
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print "<div class='status'>" . T_("Requires coding") . "</div>";
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print "<form action='?' method='post'>";
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display_outcomes(false,$call_attempt_id,$case_id);
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print "<div><input type='submit' value='" . T_("Assign outcome") . "' name='submit' id='submit'/></div></form>";
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break;
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case 5: //done -- shouldn't come here as should be coded + done
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default:
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print "<div class='status'>" . T_("Error: Close window") . "</div>";
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break;
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}
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xhtml_foot();
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$db->CompleteTrans();
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?>
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