* @since 2012-10-02
*/
function case_status_report($questionnaire_id = false, $sample_id = false, $outcome_id = false)
{
global $db;
$q = "";
if ($questionnaire_id !== false)
$q = "AND c.questionnaire_id = $questionnaire_id";
$s = "";
if ($sample_id !== false)
$s = "AND s.import_id = '$sample_id'";
$o = "";
if ($outcome_id !== false)
$o = "AND c.current_outcome_id = $outcome_id";
$sql = "SELECT CONCAT('', c.case_id, '') as case_id,
o.description as outcomes,
si.description as samples, s.Time_zone_name as timezone, TIME_FORMAT(CONVERT_TZ(NOW(),@@session.time_zone,s.Time_zone_name),'". TIME_FORMAT ."') as time, (SELECT COUNT(*) FROM `call` WHERE `call`.case_id = c.case_id) as nrcalls, (SELECT COUNT(*) FROM call_attempt WHERE call_attempt.case_id = c.case_id) as nrattempts,
CASE WHEN ca.end IS NULL THEN '" . TQ_("Available") . "'
WHEN TIME_TO_SEC(TIMEDIFF(ca.end,CONVERT_TZ(DATE_SUB(NOW(), INTERVAL co.default_delay_minutes MINUTE),'System','UTC'))) < 0 THEN '" . TQ_("Available") . "'
ELSE CONCAT(ROUND(TIME_TO_SEC(TIMEDIFF(ca.end,CONVERT_TZ(DATE_SUB(NOW(), INTERVAL co.default_delay_minutes MINUTE),'System','UTC'))) / 60),' " . TQ_("minutes") . "')
END AS availableinmin,
CASE WHEN oq.operator_id IS NULL THEN
CONCAT('')
ELSE CONCAT('', oq.firstName,' ',oq.lastName,'')
END AS assignedoperator,
CASE WHEN oq.operator_id IS NULL THEN
CONCAT('')
ELSE CONCAT(' ', cq.sortorder ,' ')
END AS ordr,
CASE WHEN oq.operator_id IS NULL THEN
CONCAT('')
ELSE CONCAT('')
END AS flag
FROM `case` as c
JOIN questionnaire as q ON (q.questionnaire_id = c.questionnaire_id and q.enabled = 1)
JOIN outcome as o ON (o.outcome_id = c.current_outcome_id AND o.outcome_type_id = 1)
JOIN sample as s ON (s.sample_id = c.sample_id $s)
JOIN sample_import as si ON (s.import_id = si.sample_import_id AND si.enabled = 1)
JOIN questionnaire_sample as qs ON (qs.questionnaire_id = $questionnaire_id AND qs.sample_import_id = s.import_id)
LEFT JOIN `call` as ca ON (ca.call_id = c.last_call_id)
LEFT JOIN outcome as co ON (co.outcome_id = ca.outcome_id)
LEFT JOIN case_queue as cq ON (cq.case_id = c.case_id)
LEFT JOIN operator as oq ON (cq.operator_id = oq.operator_id)
WHERE c.current_operator_id IS NULL $q $o
ORDER BY c.case_id ASC";
// print $sql;
print ("";
return true;
}
if (isset($_POST['operator_id']) && !empty($_POST['operator_id']))
{
$operator_id = intval($_POST['operator_id']);
$db->StartTrans();
$sql = "SELECT MAX(sortorder)
FROM case_queue
WHERE operator_id = '$operator_id'";
$sortorder = $db->GetOne($sql);
foreach($_POST as $key => $val)
{
$sortorder++;
if (substr($key,0,1) == "c")
{
$sql = "INSERT INTO case_queue (case_id,operator_id,sortorder)
VALUES ('" . bigintval($val) . "', '$operator_id', '$sortorder')";
$db->Execute($sql);
}
}
$db->CompleteTrans();
}
if (isset($_GET['unassign']))
{
$case_queue_id = bigintval($_GET['unassign']);
$db->StartTrans();
$sql = "SELECT operator_id
FROM case_queue
WHERE case_queue_id = '$case_queue_id'";
$operator_id = $db->GetOne($sql);
$sql = "DELETE FROM case_queue
WHERE case_queue_id = '$case_queue_id'";
$db->Execute($sql);
$sql = "SELECT case_queue_id
FROM case_queue
WHERE operator_id = '$operator_id'
ORDER BY sortorder ASC";
$rs = $db->GetAll($sql);
$sortorder = 1;
foreach($rs as $r)
{
$sql = "UPDATE case_queue
SET sortorder = '$sortorder'
WHERE case_queue_id = '{$r['case_queue_id']}'";
$db->Execute($sql);
$sortorder++;
}
$db->CompleteTrans();
}
xhtml_head(T_("Case status and assignment"),true,$css,$js_head);//array("../css/table.css"),array("../js/window.js")
echo " " . T_("Go back") . "
";
?>
If you assign cases to an operator, it will override the normal scheduling process and call them as soon as the operator is available.");?>
" . T_("Questionnaire") . ":
";
display_questionnaire_chooser($questionnaire_id, false, "pull-left", "form-control");
if ($questionnaire_id){
print "