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Added case status and assignment feature which lists cases when they are available and allows the assignment to operators (requires database change)

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Adam Zammit
2013-07-04 14:54:12 +10:00
parent 0b22c5206d
commit ffcc9c3b4e
4 changed files with 285 additions and 1 deletions
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218
admin/casestatus.php Normal file
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@@ -0,0 +1,218 @@
<?php /**
* Display a list of cases including status. Allow for assigning to operators in a queue
*
* This file is part of queXS
*
* queXS is free software; you can redistribute it and/or modify
* it under the terms of the GNU General Public License as published by
* the Free Software Foundation; either version 2 of the License, or
* (at your option) any later version.
*
* queXS is distributed in the hope that it will be useful,
* but WITHOUT ANY WARRANTY; without even the implied warranty of
* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
* GNU General Public License for more details.
*
* You should have received a copy of the GNU General Public License
* along with queXS; if not, write to the Free Software
* Foundation, Inc., 51 Franklin St, Fifth Floor, Boston, MA 02110-1301 USA
*
*
* @author Adam Zammit <adam.zammit@acspri.org.au>
* @copyright Australian Consortium for Social and Political Research Incorporated (ACSPRI) 2013
* @package queXS
* @subpackage admin
* @link http://www.acspri.org.au/ queXS was writen for ACSPRI
* @license http://opensource.org/licenses/gpl-2.0.php The GNU General Public License (GPL) Version 2
*
*/
/**
* Configuration file
*/
include_once(dirname(__FILE__).'/../config.inc.php');
/**
* Database file
*/
include ("../db.inc.php");
/**
* XHTML functions
*/
include ("../functions/functions.xhtml.php");
/**
* Display functions
*/
include("../functions/functions.display.php");
/**
* Input functions
*/
include("../functions/functions.input.php");
/**
* Generate the case status report
*
* @param mixed $questionnaire_id The quesitonnaire, if specified
* @param string $sample_id The sample, if speified
* @param mixed $outcome_id THe outcome id, if specified
*
* @return false if empty otherwise true if table drawn
* @author Adam Zammit <adam.zammit@acspri.org.au>
* @since 2012-10-02
*/
function case_status_report($questionnaire_id = false, $sample_id = false, $outcome_id = false)
{
global $db;
$q = "";
if ($questionnaire_id !== false)
$q = "AND c.questionnaire_id = $questionnaire_id";
$s = "";
if ($sample_id !== false)
$s = "AND s.import_id = '$sample_id'";
$o = "";
if ($outcome_id !== false)
$o = "AND c.current_outcome_id = $outcome_id";
$sql = "SELECT CONCAT('<a href=\'supervisor.php?case_id=', c.case_id, '\'>', c.case_id, '</a>') as case_id,
o.description as outcomes,
si.description as samples,
CASE WHEN ca.end IS NULL THEN '" . T_("Now") . "'
WHEN TIME_TO_SEC(TIMEDIFF(ca.end,CONVERT_TZ(DATE_SUB(NOW(), INTERVAL co.default_delay_minutes MINUTE),'System','UTC'))) < 0 THEN '" . T_("Now") . "'
ELSE ROUND(TIME_TO_SEC(TIMEDIFF(ca.end,CONVERT_TZ(DATE_SUB(NOW(), INTERVAL co.default_delay_minutes MINUTE),'System','UTC'))) / 60)
END AS availableinmin,
CASE WHEN oq.operator_id IS NULL THEN CONCAT('". T_("Not assigned, select to assign") ." ','<input type=\"checkbox\" name=\"c', c.case_id, '\" value=\"', c.case_id, '\"/>')
ELSE CONCAT('<a href=\"?questionnaire_id=$questionnaire_id&amp;sample_import_id=$sample_id&amp;unassign=', cq.case_queue_id, '\"/>". T_("Assigned to") . ": ', oq.firstName, ' " . T_("Order") . ":', cq.sortorder , ' (". T_("Click to unassign") .")</a>')
END AS assignedoperator
FROM `case` as c
JOIN questionnaire as q ON (q.questionnaire_id = c.questionnaire_id and q.enabled = 1)
JOIN outcome as o ON (o.outcome_id = c.current_outcome_id AND o.outcome_type_id = 1)
JOIN sample as s ON (s.sample_id = c.sample_id $s)
JOIN sample_import as si ON (s.import_id = si.sample_import_id)
LEFT JOIN `call` as ca ON (ca.call_id = c.last_call_id)
LEFT JOIN outcome as co ON (co.outcome_id = ca.outcome_id)
LEFT JOIN case_queue as cq ON (cq.case_id = c.case_id)
LEFT JOIN operator as oq ON (cq.operator_id = oq.operator_id)
WHERE c.current_operator_id IS NULL $q $o
ORDER BY availableinmin ASC";
// print $sql;
print ("<form method=\"post\" action=\"?questionnaire_id=$questionnaire_id&sample_import_id=$sample_id\">");
xhtml_table($db->GetAll($sql),array('case_id','outcomes','samples','availableinmin','assignedoperator'),array(T_("Case id"),T_("Outcome"),T_("Sample"),T_("Case available in x minutes"),T_("Assigned to operator")));
$sql = "SELECT operator_id as value,CONCAT(firstName,' ', lastName) as description, '' selected
FROM operator
WHERE enabled = 1";
$rs3 = $db->GetAll($sql);
print "<label for=\"operator_id\">" . T_("Choose operator to assign selected cases to") . ": </label>";
display_chooser($rs3, "operator_id", "operator_id",true,false,false);
print ("<input type=\"submit\" value=\"" . T_("Assign cases to operator queue") . "\"/>");
print ("</form>");
return true;
}
if (isset($_POST['operator_id']) && !empty($_POST['operator_id']))
{
$operator_id = intval($_POST['operator_id']);
$db->StartTrans();
$sql = "SELECT MAX(sortorder)
FROM case_queue
WHERE operator_id = '$operator_id'";
$sortorder = $db->GetOne($sql);
foreach($_POST as $key => $val)
{
$sortorder++;
if (substr($key,0,1) == "c")
{
$sql = "INSERT INTO case_queue (case_id,operator_id,sortorder)
VALUES ('" . bigintval($val) . "', '$operator_id', '$sortorder')";
$db->Execute($sql);
}
}
$db->CompleteTrans();
}
if (isset($_GET['unassign']))
{
$case_queue_id = bigintval($_GET['unassign']);
$db->StartTrans();
$sql = "SELECT operator_id
FROM case_queue
WHERE case_queue_id = '$case_queue_id'";
$operator_id = $db->GetOne($sql);
$sql = "DELETE FROM case_queue
WHERE case_queue_id = '$case_queue_id'";
$db->Execute($sql);
$sql = "SELECT case_queue_id
FROM case_queue
WHERE operator_id = '$operator_id'
ORDER BY sortorder ASC";
$rs = $db->GetAll($sql);
$sortorder = 1;
foreach($rs as $r)
{
$sql = "UPDATE case_queue
SET sortorder = '$sortorder'
WHERE case_queue_id = '{$r['case_queue_id']}'";
$db->Execute($sql);
$sortorder++;
}
$db->CompleteTrans();
}
xhtml_head(T_("Case status and assignment"),true,array("../css/table.css"),array("../js/window.js"));
print "<p>" . T_("List cases by questionnaire and sample with the ability to assign them to be called next in a queue by a particular operator. If you assign cases to an operator, it will override the normal scheduling process and call them as soon as the operator is available.") . "</p>";
$questionnaire_id = false;
if (isset($_GET['questionnaire_id'])) $questionnaire_id = bigintval($_GET['questionnaire_id']);
$sample_import_id = false;
if (isset($_GET['sample_import_id']) && !empty($_GET['sample_import_id'])) $sample_import_id = bigintval($_GET['sample_import_id']);
$outcome_id = false;
print "<label for='questionnaire'>" . T_("Questionnaire") . ":</label>";
display_questionnaire_chooser($questionnaire_id);
print "<label for='sample'>" . T_("Sample") . ":</label>";
display_sample_chooser($questionnaire_id,$sample_import_id);
if ($questionnaire_id)
case_status_report($questionnaire_id,$sample_import_id,$outcome_id);
xhtml_foot();
?>

1
admin/index.php
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@@ -93,6 +93,7 @@ print "<ul><li><a href=\"?page=supervisor.php\">" . T_("Assign outcomes to cases
print "<li><a href=\"?page=samplesearch.php\">" . T_("Search the sample") . "</a></li>";
print "<li><a href=\"?page=callhistory.php\">" . T_("Call history") . "</a></li>";
print "<li><a href=\"?page=shiftreport.php\">" . T_("Shift reports") . "</a></li>";
print "<li><a href=\"?page=casestatus.php\">" . T_("Case status and assignment") . "</a></li>";
print "<li><a href=\"?page=bulkappointment.php\">" . T_("Bulk appointment generator") . "</a></li></ul></li>";
print "<li><h3>" . T_("System settings") . "</h3>";