diff --git a/CHANGELOG b/CHANGELOG
index a3100472..e13f6541 100644
--- a/CHANGELOG
+++ b/CHANGELOG
@@ -1,6 +1,8 @@
INSERT INTO `sample_var_type` (`type`, `description`, `table`) VALUES(9, 'Token', '');
ALTER TABLE `sample_import_var_restrict` ADD INDEX ( `var` ) ;
ALTER TABLE `sample_import_var_restrict` ADD INDEX ( `sample_import_id` ) ;
+ALTER TABLE `questionnaire_timeslot` ADD `weight` INT( 11 ) NOT NULL DEFAULT '1';
+ALTER TABLE `questionnaire_sample_timeslot` ADD `weight` INT( 11 ) NOT NULL DEFAULT '1';
queXS 1.14.4 - Changes since 1.14.3
diff --git a/admin/assigntimeslots.php b/admin/assigntimeslots.php
index a0d8a877..64a4196f 100644
--- a/admin/assigntimeslots.php
+++ b/admin/assigntimeslots.php
@@ -105,9 +105,10 @@ if (isset($_GET['questionnaire_id']) && isset($_GET['ca_availability_group']))
//need to add availability_group to questionnaire
$questionnaire_id = bigintval($_GET['questionnaire_id']);
$availability_group = bigintval($_GET['ca_availability_group']);
+ $weight = bigintval($_GET['weight']);
- $sql = "INSERT INTO questionnaire_timeslot(questionnaire_id,availability_group_id)
- VALUES('$questionnaire_id','$availability_group')";
+ $sql = "INSERT INTO questionnaire_timeslot(questionnaire_id,availability_group_id,weight)
+ VALUES('$questionnaire_id','$availability_group','$weight')";
$db->Execute($sql);
}
@@ -131,9 +132,10 @@ if (isset($_GET['questionnaire_id']) && isset($_GET['sample_import_id']) && isse
$questionnaire_id = bigintval($_GET['questionnaire_id']);
$sample_import_id = bigintval($_GET['sample_import_id']);
$availability_group = bigintval($_GET['qs_availability_group']);
+ $weight = bigintval($_GET['weights']);
- $sql = "INSERT INTO questionnaire_sample_timeslot (questionnaire_id,sample_import_id,availability_group_id)
- VALUES('$questionnaire_id','$sample_import_id','$availability_group')";
+ $sql = "INSERT INTO questionnaire_sample_timeslot (questionnaire_id,sample_import_id,availability_group_id,weight)
+ VALUES('$questionnaire_id','$sample_import_id','$availability_group','$weight')";
$db->Execute($sql);
}
@@ -216,11 +218,12 @@ print "";
print "
" . T_("Call attempt time slots") . "
";
print "
" . T_("Assigning call attempt time slots to questionnaires will only allow cases to be attempted in a time slot for the n + 1th time where it has been attempted at least n times in all assigned timeslots. Please note timeslots must cover all possible time periods otherwise no cases will be available during missing timeslots.") ."
";
- $sql = "SELECT q.availability_group_id,a.description as description, CONCAT('" . T_("Click to unassign") . "') as link
-
- FROM questionnaire_timeslot as q, availability_group as a
- WHERE q.availability_group_id = a.availability_group_id
- AND q.questionnaire_id = '$questionnaire_id'";
+$sql = "SELECT q.availability_group_id,a.description as description,
+ CONCAT('" . T_("Click to unassign") . "') as link,
+ q.weight
+ FROM questionnaire_timeslot as q, availability_group as a
+ WHERE q.availability_group_id = a.availability_group_id
+ AND q.questionnaire_id = '$questionnaire_id'";
$qs = $db->GetAll($sql);
print "
";
@@ -231,7 +234,7 @@ print "
" . T_("Assigning call attempt time slots to questionna
else
{
print "
" . T_("Call attempt time slots selected for this questionnaire") . "
" . T_("Assigning call attempt time slots to questionna
{
print "";
}
- print "
-
-
+ print "
";
+?>
+
+
+
+
+
+
";
}
print "";
@@ -270,7 +279,9 @@ print "
" . T_("Assigning call attempt time slots to questionna
if ($sample_import_id !== false)
{
- $sql = "SELECT q.availability_group_id,a.description as description, CONCAT('" . T_("Click to unassign") . "') as link
+ $sql = "SELECT q.availability_group_id,a.description as description,
+ CONCAT('" . T_("Click to unassign") . "') as link,
+ q.weight
FROM questionnaire_sample_timeslot as q, availability_group as a
WHERE q.availability_group_id = a.availability_group_id
AND q.questionnaire_id = '$questionnaire_id'
@@ -285,7 +296,7 @@ print "
" . T_("Assigning call attempt time slots to questionna
else
{
print "
" . T_("Call attempt time slots selected for this sample") . ":
" . T_("Assigning call attempt time slots to questionna
{
print "";
}
- print "
-
+ print "
";
+?>
+
+
+
+
+
";
diff --git a/admin/systemsortprocess.php b/admin/systemsortprocess.php
index aea2ed90..9a49abad 100644
--- a/admin/systemsortprocess.php
+++ b/admin/systemsortprocess.php
@@ -275,11 +275,8 @@ while (!is_process_killed($process_id)) //check if process killed every $sleepin
WHERE c.current_operator_id IS NULL
AND c.questionnaire_id = '$questionnaire_id'
AND ((apn.appointment_id IS NOT NULL) OR casa.case_id IS NULL OR (ava.day_of_week = DAYOFWEEK(CONVERT_TZ(NOW(),'System',s.Time_zone_name)) AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) >= ava.start AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) <= ava.end ))
-
- AND ((apn.appointment_id IS NOT NULL) OR qast.questionnaire_id IS NULL OR ((SELECT COUNT(*) FROM availability WHERE availability.availability_group_id = qast.availability_group_id AND (availability.day_of_week = DAYOFWEEK(CONVERT_TZ(NOW(),'System',s.Time_zone_name)) AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) >= availability.start AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) <= availability.end)) >= 1 AND (SELECT COUNT(call_attempt_id) FROM `call_attempt`, availability WHERE call_attempt.case_id = c.case_id AND (availability.availability_group_id = qast.availability_group_id AND (availability.day_of_week = DAYOFWEEK(CONVERT_TZ(call_attempt.start,'UTC',s.Time_zone_name)) AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) >= availability.start AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) <= availability.end))) = ( SELECT (SELECT COUNT(*) FROM availability, call_attempt WHERE call_attempt.case_id = c.case_id AND availability.availability_group_id = availability_group.availability_group_id AND (availability.day_of_week = DAYOFWEEK(CONVERT_TZ(call_attempt.start,'UTC',s.Time_zone_name)) AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) >= availability.start AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) <= availability.end)) as cou FROM availability_group, questionnaire_timeslot WHERE questionnaire_timeslot.questionnaire_id = c.questionnaire_id AND availability_group.availability_group_id = questionnaire_timeslot.availability_group_id ORDER BY cou ASC LIMIT 1)))
-
- AND ((apn.appointment_id IS NOT NULL) OR qasts.questionnaire_id IS NULL OR ((SELECT COUNT(*) FROM availability WHERE availability.availability_group_id = qasts.availability_group_id AND (availability.day_of_week = DAYOFWEEK(CONVERT_TZ(NOW(),'System',s.Time_zone_name)) AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) >= availability.start AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) <= availability.end)) >= 1 AND (SELECT COUNT(call_attempt_id) FROM `call_attempt`, availability WHERE call_attempt.case_id = c.case_id AND (availability.availability_group_id = qasts.availability_group_id AND (availability.day_of_week = DAYOFWEEK(CONVERT_TZ(call_attempt.start,'UTC',s.Time_zone_name)) AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) >= availability.start AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) <= availability.end))) = ( SELECT (SELECT COUNT(*) FROM availability, call_attempt WHERE call_attempt.case_id = c.case_id AND availability.availability_group_id = availability_group.availability_group_id AND (availability.day_of_week = DAYOFWEEK(CONVERT_TZ(call_attempt.start,'UTC',s.Time_zone_name)) AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) >= availability.start AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) <= availability.end)) as cou FROM availability_group, questionnaire_sample_timeslot WHERE questionnaire_sample_timeslot.questionnaire_id = c.questionnaire_id AND questionnaire_sample_timeslot.sample_import_id = si.sample_import_id AND availability_group.availability_group_id = questionnaire_sample_timeslot.availability_group_id ORDER BY cou ASC LIMIT 1)))
-
+ AND ((apn.appointment_id IS NOT NULL) OR qast.questionnaire_id IS NULL OR ((SELECT COUNT(*) FROM availability WHERE availability.availability_group_id = qast.availability_group_id AND (availability.day_of_week = DAYOFWEEK(CONVERT_TZ(NOW(),'System',s.Time_zone_name)) AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) >= availability.start AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) <= availability.end)) >= 1 AND (SELECT FLOOR(COUNT(call_attempt_id) / questionnaire_timeslot.weight) FROM `call_attempt`, availability, questionnaire_timeslot WHERE call_attempt.case_id = c.case_id AND (availability.availability_group_id = qast.availability_group_id AND questionnaire_timeslot.questionnaire_id = c.questionnaire_id AND questionnaire_timeslot.availability_group_id = availability.availability_group_id AND (availability.day_of_week = DAYOFWEEK(CONVERT_TZ(call_attempt.start,'UTC',s.Time_zone_name)) AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) >= availability.start AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) <= availability.end))) = (SELECT FLOOR((SELECT COUNT(*) FROM availability, call_attempt WHERE call_attempt.case_id = c.case_id AND availability.availability_group_id = availability_group.availability_group_id AND (availability.day_of_week = DAYOFWEEK(CONVERT_TZ(call_attempt.start,'UTC',s.Time_zone_name)) AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) >= availability.start AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) <= availability.end)) / questionnaire_timeslot.weight) as cou FROM availability_group, questionnaire_timeslot WHERE questionnaire_timeslot.questionnaire_id = c.questionnaire_id AND availability_group.availability_group_id = questionnaire_timeslot.availability_group_id ORDER BY cou ASC LIMIT 1)))
+ AND ((apn.appointment_id IS NOT NULL) OR qasts.questionnaire_id IS NULL OR ((SELECT COUNT(*) FROM availability WHERE availability.availability_group_id = qasts.availability_group_id AND (availability.day_of_week = DAYOFWEEK(CONVERT_TZ(NOW(),'System',s.Time_zone_name)) AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) >= availability.start AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) <= availability.end)) >= 1 AND (SELECT FLOOR(COUNT(call_attempt_id) / questionnaire_sample_timeslot.weight) FROM `call_attempt`, availability, questionnaire_sample_timeslot WHERE call_attempt.case_id = c.case_id AND (availability.availability_group_id = qasts.availability_group_id AND questionnaire_sample_timeslot.questionnaire_id = c.questionnaire_id AND questionnaire_sample_timeslot.availability_group_id = availability.availability_group_id AND (availability.day_of_week = DAYOFWEEK(CONVERT_TZ(call_attempt.start,'UTC',s.Time_zone_name)) AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) >= availability.start AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) <= availability.end))) = (SELECT FLOOR((SELECT COUNT(*) FROM availability, call_attempt WHERE call_attempt.case_id = c.case_id AND availability.availability_group_id = availability_group.availability_group_id AND (availability.day_of_week = DAYOFWEEK(CONVERT_TZ(call_attempt.start,'UTC',s.Time_zone_name)) AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) >= availability.start AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) <= availability.end)) / questionnaire_sample_timeslot.weight) as cou FROM availability_group, questionnaire_sample_timeslot WHERE questionnaire_sample_timeslot.questionnaire_id = c.questionnaire_id AND questionnaire_sample_timeslot.sample_import_id = si.sample_import_id AND availability_group.availability_group_id = questionnaire_sample_timeslot.availability_group_id ORDER BY cou ASC LIMIT 1)))
AND (a.call_id is NULL or (a.end < CONVERT_TZ(DATE_SUB(NOW(), INTERVAL ou.default_delay_minutes MINUTE),'System','UTC')))
AND ap.case_id is NULL
AND ((qsep.questionnaire_id is NULL) or qsep.exclude = 0)
diff --git a/database/quexs.sql b/database/quexs.sql
index 3ea2be49..28911a2d 100644
--- a/database/quexs.sql
+++ b/database/quexs.sql
@@ -1357,6 +1357,7 @@ CREATE TABLE `questionnaire_sample_timeslot` (
`questionnaire_id` bigint(20) NOT NULL,
`sample_import_id` bigint(20) NOT NULL,
`availability_group_id` bigint(20) NOT NULL,
+ `weight` int(11) NOT NULL DEFAULT '1',
PRIMARY KEY (`questionnaire_id`,`availability_group_id`,`sample_import_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
@@ -1369,6 +1370,7 @@ CREATE TABLE `questionnaire_sample_timeslot` (
CREATE TABLE `questionnaire_timeslot` (
`questionnaire_id` bigint(20) NOT NULL,
`availability_group_id` bigint(20) NOT NULL,
+ `weight` int(11) NOT NULL DEFAULT '1',
PRIMARY KEY (`questionnaire_id`,`availability_group_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
diff --git a/functions/functions.operator.php b/functions/functions.operator.php
index f6518588..4f8658a1 100644
--- a/functions/functions.operator.php
+++ b/functions/functions.operator.php
@@ -724,8 +724,8 @@ function get_case_id($operator_id, $create = false)
JOIN operator_skill as os on (os.operator_id = op.operator_id and os.outcome_type_id = ou.outcome_type_id)
WHERE c.current_operator_id IS NULL
AND ((apn.appointment_id IS NOT NULL) OR (casa.case_id IS NULL) OR (ava.day_of_week = DAYOFWEEK(CONVERT_TZ(NOW(),'System',s.Time_zone_name)) AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) >= ava.start AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) <= ava.end ))
- AND ((apn.appointment_id IS NOT NULL) OR (qast.questionnaire_id IS NULL) OR ((SELECT COUNT(*) FROM availability WHERE availability.availability_group_id = qast.availability_group_id AND (availability.day_of_week = DAYOFWEEK(CONVERT_TZ(NOW(),'System',s.Time_zone_name)) AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) >= availability.start AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) <= availability.end)) >= 1 AND (SELECT COUNT(call_attempt_id) FROM `call_attempt`, availability WHERE call_attempt.case_id = c.case_id AND (availability.availability_group_id = qast.availability_group_id AND (availability.day_of_week = DAYOFWEEK(CONVERT_TZ(call_attempt.start,'UTC',s.Time_zone_name)) AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) >= availability.start AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) <= availability.end))) = (SELECT (SELECT COUNT(*) FROM availability, call_attempt WHERE call_attempt.case_id = c.case_id AND availability.availability_group_id = availability_group.availability_group_id AND (availability.day_of_week = DAYOFWEEK(CONVERT_TZ(call_attempt.start,'UTC',s.Time_zone_name)) AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) >= availability.start AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) <= availability.end)) as cou FROM availability_group, questionnaire_timeslot WHERE questionnaire_timeslot.questionnaire_id = c.questionnaire_id AND availability_group.availability_group_id = questionnaire_timeslot.availability_group_id ORDER BY cou ASC LIMIT 1)))
- AND ((apn.appointment_id IS NOT NULL) OR (qasts.questionnaire_id IS NULL) OR ((SELECT COUNT(*) FROM availability WHERE availability.availability_group_id = qasts.availability_group_id AND (availability.day_of_week = DAYOFWEEK(CONVERT_TZ(NOW(),'System',s.Time_zone_name)) AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) >= availability.start AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) <= availability.end)) >= 1 AND (SELECT COUNT(call_attempt_id) FROM `call_attempt`, availability WHERE call_attempt.case_id = c.case_id AND (availability.availability_group_id = qasts.availability_group_id AND (availability.day_of_week = DAYOFWEEK(CONVERT_TZ(call_attempt.start,'UTC',s.Time_zone_name)) AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) >= availability.start AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) <= availability.end))) = ( SELECT (SELECT COUNT(*) FROM availability, call_attempt WHERE call_attempt.case_id = c.case_id AND availability.availability_group_id = availability_group.availability_group_id AND (availability.day_of_week = DAYOFWEEK(CONVERT_TZ(call_attempt.start,'UTC',s.Time_zone_name)) AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) >= availability.start AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) <= availability.end)) as cou FROM availability_group, questionnaire_sample_timeslot WHERE questionnaire_sample_timeslot.questionnaire_id = c.questionnaire_id AND questionnaire_sample_timeslot.sample_import_id = si.sample_import_id AND availability_group.availability_group_id = questionnaire_sample_timeslot.availability_group_id ORDER BY cou ASC LIMIT 1)))
+ AND ((apn.appointment_id IS NOT NULL) OR (qast.questionnaire_id IS NULL) OR ((SELECT COUNT(*) FROM availability WHERE availability.availability_group_id = qast.availability_group_id AND (availability.day_of_week = DAYOFWEEK(CONVERT_TZ(NOW(),'System',s.Time_zone_name)) AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) >= availability.start AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) <= availability.end)) >= 1 AND (SELECT FLOOR(COUNT(call_attempt_id) / questionnaire_timeslot.weight) FROM `call_attempt`, availability, questionnaire_timeslot WHERE call_attempt.case_id = c.case_id AND (availability.availability_group_id = qast.availability_group_id AND questionnaire_timeslot.availability_group_id = availability.availability_group_id AND questionnaire_timeslot.questionnaire_id = c.questionnaire_id AND (availability.day_of_week = DAYOFWEEK(CONVERT_TZ(call_attempt.start,'UTC',s.Time_zone_name)) AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) >= availability.start AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) <= availability.end))) = (SELECT FLOOR((SELECT COUNT(*) FROM availability, call_attempt WHERE call_attempt.case_id = c.case_id AND availability.availability_group_id = availability_group.availability_group_id AND (availability.day_of_week = DAYOFWEEK(CONVERT_TZ(call_attempt.start,'UTC',s.Time_zone_name)) AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) >= availability.start AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) <= availability.end)) / questionnaire_timeslot.weight) as cou FROM availability_group, questionnaire_timeslot WHERE questionnaire_timeslot.questionnaire_id = c.questionnaire_id AND availability_group.availability_group_id = questionnaire_timeslot.availability_group_id ORDER BY cou ASC LIMIT 1)))
+ AND ((apn.appointment_id IS NOT NULL) OR (qasts.questionnaire_id IS NULL) OR ((SELECT COUNT(*) FROM availability WHERE availability.availability_group_id = qasts.availability_group_id AND (availability.day_of_week = DAYOFWEEK(CONVERT_TZ(NOW(),'System',s.Time_zone_name)) AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) >= availability.start AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) <= availability.end)) >= 1 AND (SELECT FLOOR(COUNT(call_attempt_id) / questionnaire_sample_timeslot.weight) FROM `call_attempt`, availability, questionnaire_sample_timeslot WHERE call_attempt.case_id = c.case_id AND (availability.availability_group_id = qasts.availability_group_id AND questionnaire_sample_timeslot.availability_group_id = availability.availability_group_id AND questionnaire_sample_timeslot.questionnaire_id = c.questionnaire_id AND (availability.day_of_week = DAYOFWEEK(CONVERT_TZ(call_attempt.start,'UTC',s.Time_zone_name)) AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) >= availability.start AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) <= availability.end))) = (SELECT FLOOR((SELECT COUNT(*) FROM availability, call_attempt WHERE call_attempt.case_id = c.case_id AND availability.availability_group_id = availability_group.availability_group_id AND (availability.day_of_week = DAYOFWEEK(CONVERT_TZ(call_attempt.start,'UTC',s.Time_zone_name)) AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) >= availability.start AND TIME(CONVERT_TZ(call_attempt.start, 'UTC' , s.Time_zone_name)) <= availability.end)) / questionnaire_sample_timeslot.weight) as cou FROM availability_group, questionnaire_sample_timeslot WHERE questionnaire_sample_timeslot.questionnaire_id = c.questionnaire_id AND questionnaire_sample_timeslot.sample_import_id = si.sample_import_id AND availability_group.availability_group_id = questionnaire_sample_timeslot.availability_group_id ORDER BY cou ASC LIMIT 1)))
AND ((a.call_id is NULL) OR (a.end < CONVERT_TZ(DATE_SUB(NOW(), INTERVAL ou.default_delay_minutes MINUTE),'System','UTC')))
AND ap.case_id is NULL
AND ((qsep.questionnaire_id is NULL) OR (qsep.exclude = 0))