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Code Issues Releases Activity

New feature: Assign the next case to an operator specifically using the administrative functions

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azammitdcarf
2011-02-28 05:00:26 +00:00
parent 86e5bfbd09
commit e9997305fc
3 changed files with 79 additions and 2 deletions
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39
functions/functions.operator.php
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@@ -292,8 +292,43 @@ function get_case_id($operator_id, $create = false)
$case_id = false;
if (empty($r1))
{
if ($create)
{
$sql = "SELECT o.next_case_id
FROM `operator` as o, `case` as c
WHERE o.operator_id = '$operator_id'
AND c.case_id = o.next_case_id
AND c.current_operator_id IS NULL";
$rnc = $db->GetRow($sql);
if (isset($rnc['next_case_id']) && !empty($rnc['next_case_id']))
{
$case_id = $rnc['next_case_id'];
$sql = "UPDATE `case`
SET current_operator_id = '$operator_id'
WHERE current_operator_id IS NULL
AND case_id = '$case_id'";
$db->Execute($sql);
//should fail transaction if already assigned to another case
if ($db->Affected_Rows() != 1)
{
$db->FailTrans();
}
else
{
//remove next case setting
$sql = "UPDATE `operator`
SET next_case_id = NULL
WHERE operator_id = '$operator_id'";
$db->Execute($sql);
}
}
else if ($create)
{
$systemsort = get_setting('systemsort');