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Merged from McMasterReports branch

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azammitdcarf
2010-01-14 07:45:37 +00:00
parent 18dbb16138
commit d1b139d315
1884 changed files with 555891 additions and 364768 deletions
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215
functions/functions.performance.php
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@@ -51,7 +51,7 @@ function get_CPH_by_shift($qid,$sid)
{
global $db;
$sql = "SELECT o.firstName,o.operator_id,c.completions,ca.time, c.completions/ca.time as CPH
$sql = "SELECT o.firstName,o.operator_id,c.completions,SEC_TO_TIME(ca.time) as time, c.completions/(ca.time / 3600) as CPH
FROM operator as o
JOIN ( SELECT count(*) as completions,a.operator_id
FROM `call` as a, `case` as b, `shift` as s
@@ -62,7 +62,7 @@ function get_CPH_by_shift($qid,$sid)
AND s.`start` <= a.`start`
AND s.`end` >= a.`start`
GROUP BY a.operator_id) as c on (c.operator_id = o.operator_id)
JOIN ( SELECT SUM( TIMESTAMPDIFF(SECOND , a.start, IFNULL(a.end,CONVERT_TZ(NOW(),'System','UTC')))) /3600 as time, a.operator_id
JOIN ( SELECT SUM( TIMESTAMPDIFF(SECOND , a.start, IFNULL(a.end,CONVERT_TZ(NOW(),'System','UTC')))) as time, a.operator_id
FROM `call_attempt` as a, `case` as b, `shift` as s
WHERE a.case_id = b.case_id
AND b.questionnaire_id = '$qid'
@@ -85,7 +85,7 @@ function get_CPH_by_questionnaire($qid)
{
global $db;
$sql = "SELECT o.firstName,o.operator_id,c.completions,ca.time, c.completions/ca.time as CPH
$sql = "SELECT o.firstName,o.operator_id,c.completions,SEC_TO_TIME(ca.time) as time, c.completions/(ca.time / 3600) as CPH
FROM operator as o
JOIN ( SELECT count(*) as completions,a.operator_id
FROM `call` as a, `case` as b
@@ -93,13 +93,216 @@ function get_CPH_by_questionnaire($qid)
AND a.case_id = b.case_id
AND b.questionnaire_id = '$qid'
GROUP BY a.operator_id) as c on (c.operator_id = o.operator_id)
JOIN ( SELECT SUM( TIMESTAMPDIFF(SECOND , a.start, IFNULL(a.end,CONVERT_TZ(NOW(),'System','UTC')))) /3600 as time, a.operator_id
JOIN ( SELECT SUM( TIMESTAMPDIFF(SECOND , a.start, IFNULL(a.end,CONVERT_TZ(NOW(),'System','UTC')))) as time, a.operator_id
FROM `call_attempt` as a, `case` as b
WHERE a.case_id = b.case_id
AND b.questionnaire_id = '$qid'
GROUP BY operator_id) as ca on (ca.operator_id = o.operator_id)
ORDER BY cph DESC";
return $db->GetAll($sql);
}
/**
* Get stats by interviewer by questionnaire by shift
*
* @param int $questionnaire_id The questionnaire
* @param int $shift_id The shift id
* @return arrayh An array containing operator_id,firstName,CPH,effectiveness,
*/
function get_stats_by_shift($questionnaire_id,$shift_id)
{
global $db;
$sql = "SELECT o.operator_id, o.firstName, (calltime.totaltime / callattempttime.totaltime) AS effectiveness, c.completions,SEC_TO_TIME(callattempttime.totaltime) as time, c.completions/(callattempttime.totaltime / 3600) as CPH, SEC_TO_TIME(calltime.totaltime) as callt, SEC_TO_TIME(callattempttime.totaltime) as callatemptt, calls.calls as totalcalls, calls.calls/(callattempttime.totaltime / 3600) as CALLSPH, calltime.totaltime as calltotaltime, callattempttime.totaltime as callattempttotaltime
FROM operator AS o
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
FROM `call` AS c, `case` as b, `shift` as s
WHERE c.case_id = b.case_id
AND b.questionnaire_id = '$questionnaire_id'
AND s.shift_id = '$shift_id'
AND s.`start` <= c.`start`
AND s.`end` >= c.`start`
GROUP BY operator_id
) AS calltime ON ( calltime.operator_id = o.operator_id )
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
FROM `call_attempt` AS c, `case` as b, `shift` as s
WHERE c.case_id = b.case_id
AND s.shift_id = '$shift_id'
AND s.`start` <= c.`start`
AND s.`end` >= c.`start`
AND b.questionnaire_id = '$questionnaire_id'
GROUP BY operator_id
) AS callattempttime ON ( callattempttime.operator_id = o.operator_id )
JOIN ( SELECT count(*) as completions,a.operator_id
FROM `call` as a, `case` as b, `shift` as s
WHERE a.outcome_id = '10'
AND s.shift_id = '$shift_id'
AND s.`start` <= a.`start`
AND s.`end` >= a.`start`
AND a.case_id = b.case_id
AND b.questionnaire_id = '$questionnaire_id'
GROUP BY a.operator_id) as c on (c.operator_id = o.operator_id)
JOIN ( SELECT count(*) as calls,a.operator_id
FROM `call` as a, `case` as b, `shift` as s
WHERE a.case_id = b.case_id
AND s.shift_id = '$shift_id'
AND s.`start` <= a.`start`
AND s.`end` >= a.`start`
AND b.questionnaire_id = '$questionnaire_id'
GROUP BY a.operator_id) as calls on (calls.operator_id = o.operator_id)
ORDER BY effectiveness DESC";
return $db->GetAll($sql);
}
/**
* Convert seconds to time in HH:MM:SS
*
* @param int Seconds
* @return string Time in format HH:MM:SS
*/
function sec_to_time($seconds)
{
if($seconds >= 3600){
$h = floor($seconds/3600);
$seconds = ($seconds%3600);
}
if($seconds >= 60){
$m = floor($seconds/60);
$seconds = ($seconds%60);
}
$s = floor($seconds);
return sprintf("%02d:%02d:%02d", $h, $m, $s);
}
/**
* Given the stats, add a total line
*
* @param array The result set from the database
* @return array The result set plus a total row
*/
function get_stats_total($rs)
{
$completions = 0;
$calls = 0;
$totaltime = 0;
$calltime = 0;
foreach($rs as $r)
{
$completions += $r['completions'];
$calls += $r['totalcalls'];
$totaltime += $r['callattempttotaltime'];
$calltime += $r['calltotaltime'];
}
if ($totaltime == 0)
{
$effectiveness = 0;
$cph = 0;
$callsph = 0;
}
else
{
$effectiveness = round($calltime / $totaltime,4);
$cph = round($completions/($totaltime/3600),4);
$callsph = round($calls/($totaltime/3600),4);
}
$rs[] = array("effectiveness" => $effectiveness, "completions" => $completions,"time" => sec_to_time($totaltime),"totalcalls" => $calls,"callt" => sec_to_time($calltime),"CPH" => $cph,"CALLSPH" => $callsph);
return $rs;
}
/**
* Get stats by interviewer
*
* @return arrayh An array containing operator_id,firstName,CPH,effectiveness,
*/
function get_stats()
{
global $db;
$sql = "SELECT o.operator_id, o.firstName, (calltime.totaltime / callattempttime.totaltime) AS effectiveness, c.completions,SEC_TO_TIME(callattempttime.totaltime) as time, c.completions/(callattempttime.totaltime / 3600) as CPH, SEC_TO_TIME(calltime.totaltime) as callt, SEC_TO_TIME(callattempttime.totaltime) as callatemptt, calls.calls as totalcalls, calls.calls/(callattempttime.totaltime / 3600) as CALLSPH, calltime.totaltime as calltotaltime, callattempttime.totaltime as callattempttotaltime
FROM operator AS o
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
FROM `call` AS c
GROUP BY operator_id
) AS calltime ON ( calltime.operator_id = o.operator_id )
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
FROM `call_attempt` AS c, `case` as b
GROUP BY operator_id
) AS callattempttime ON ( callattempttime.operator_id = o.operator_id )
JOIN ( SELECT count(*) as completions,a.operator_id
FROM `call` as a
WHERE a.outcome_id = '10'
GROUP BY a.operator_id) as c on (c.operator_id = o.operator_id)
JOIN ( SELECT count(*) as calls,a.operator_id
FROM `call` as a
GROUP BY a.operator_id) as calls on (calls.operator_id = o.operator_id)
ORDER BY effectiveness DESC";
return $db->GetAll($sql);
}
/**
* Get stats by interviewer by questionnaire
*
* @param int $questionnaire_id The questionnaire
* @return arrayh An array containing operator_id,firstName,CPH,effectiveness,
*/
function get_stats_by_questionnaire($questionnaire_id)
{
global $db;
$sql = "SELECT o.operator_id, o.firstName, (calltime.totaltime / callattempttime.totaltime) AS effectiveness, c.completions,SEC_TO_TIME(callattempttime.totaltime) as time, c.completions/(callattempttime.totaltime / 3600) as CPH, SEC_TO_TIME(calltime.totaltime) as callt, SEC_TO_TIME(callattempttime.totaltime) as callatemptt, calls.calls as totalcalls, calls.calls/(callattempttime.totaltime / 3600) as CALLSPH, calltime.totaltime as calltotaltime, callattempttime.totaltime as callattempttotaltime
FROM operator AS o
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
FROM `call` AS c, `case` as b
WHERE c.case_id = b.case_id
AND b.questionnaire_id = '$questionnaire_id'
GROUP BY operator_id
) AS calltime ON ( calltime.operator_id = o.operator_id )
JOIN (
SELECT SUM( TIMESTAMPDIFF(
SECOND , c.start, IFNULL( c.end, CONVERT_TZ( NOW( ) , 'System', 'UTC' ) ) ) ) AS totaltime, operator_id
FROM `call_attempt` AS c, `case` as b
WHERE c.case_id = b.case_id
AND b.questionnaire_id = '$questionnaire_id'
GROUP BY operator_id
) AS callattempttime ON ( callattempttime.operator_id = o.operator_id )
JOIN ( SELECT count(*) as completions,a.operator_id
FROM `call` as a, `case` as b
WHERE a.outcome_id = '10'
AND a.case_id = b.case_id
AND b.questionnaire_id = '$questionnaire_id'
GROUP BY a.operator_id) as c on (c.operator_id = o.operator_id)
JOIN ( SELECT count(*) as calls,a.operator_id
FROM `call` as a, `case` as b
WHERE a.case_id = b.case_id
AND b.questionnaire_id = '$questionnaire_id'
GROUP BY a.operator_id) as calls on (calls.operator_id = o.operator_id)
ORDER BY effectiveness DESC";
return $db->GetAll($sql);
}
@@ -113,13 +316,13 @@ function get_CPH()
{
global $db;
$sql = "SELECT o.firstName,o.operator_id,c.completions,ca.time, c.completions/ca.time as CPH
$sql = "SELECT o.firstName,o.operator_id,c.completions,SEC_TO_TIME(ca.time) as time, c.completions/(ca.time / 3600) as CPH
FROM operator as o
JOIN ( SELECT count(*) as completions,operator_id
FROM `call`
WHERE outcome_id = '10'
GROUP BY operator_id) as c on (c.operator_id = o.operator_id)
JOIN ( SELECT SUM( TIMESTAMPDIFF(SECOND , start, IFNULL(end,CONVERT_TZ(NOW(),'System','UTC')))) /3600 as time, operator_id
JOIN ( SELECT SUM( TIMESTAMPDIFF(SECOND , start, IFNULL(end,CONVERT_TZ(NOW(),'System','UTC')))) as time, operator_id
FROM `call_attempt`
GROUP BY operator_id) as ca on (ca.operator_id = o.operator_id)
ORDER BY cph DESC";