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Search for cases that have been assigned but not completed in more than 24 hours and put them back in the pool

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Adam Zammit
2013-06-18 16:22:54 +10:00
parent 3ef4f50c25
commit b019bba001
1 changed files with 79 additions and 1 deletions
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80
admin/systemsortprocess.php
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@@ -103,7 +103,85 @@ while (!is_process_killed($process_id)) //check if process killed every $sleepin
$db->StartTrans(); $db->StartTrans();
//First set all cases as unavailable //find all call attempts without an end that started more than 24 hours ago
$sql = "SELECT case_id, call_attempt_id
FROM `call_attempt`
WHERE TIMESTAMPDIFF(HOUR, start, CONVERT_TZ(NOW(),'System','UTC')) > 24
AND end IS NULL";
$rs = $db->GetAll($sql);
foreach ($rs as $r)
{
//refer to supervisor if case still assigned
$sql = "UPDATE `case`
SET current_operator_id = NULL, current_outcome_id = 5
WHERE case_id = '{$r['case_id']}'
AND current_operator_id IS NOT NULL
AND current_call_id IS NULL";
$db->Execute($sql);
//add note
$sql = "INSERT INTO case_note (case_id,operator_id,note,`datetime`)
VALUES ('{$r['case_id']}',1,'" . T_("System automatically closed case as not closed for more than 24 hours") ."', CONVERT_TZ(NOW(),'System','UTC'))";
$db->Execute($sql);
//finish the call attempt
$sql = "UPDATE `call_attempt`
SET end = start
WHERE call_attempt_id = '{$r['call_attempt_id']}'";
$db->Execute($sql);
print T_("System automatically closed case as not closed for more than 24 hours") . " - " . T_("Case id") . ": {$r['case_id']}";
}
//find all calls without an end that started more than 24 hours ago
$sql = "SELECT case_id, call_id
FROM `call`
WHERE TIMESTAMPDIFF(HOUR, start, CONVERT_TZ(NOW(),'System','UTC')) > 24
AND end IS NULL";
$rs = $db->GetAll($sql);
foreach ($rs as $r)
{
//refer to supervisor if case still assigned
$sql = "UPDATE `case`
SET current_operator_id = NULL, current_outcome_id = 5, current_call_id = NULL
WHERE case_id = '{$r['case_id']}'
AND current_operator_id IS NOT NULL";
$db->Execute($sql);
//add note
$sql = "INSERT INTO case_note (case_id,operator_id,note,`datetime`)
VALUES ('{$r['case_id']}',1,'" . T_("System automatically closed case as not closed for more than 24 hours") ."', CONVERT_TZ(NOW(),'System','UTC'))";
$db->Execute($sql);
//finish the call
$sql = "UPDATE `call`
SET end = start, outcome_id = 5, state = 5
WHERE call_id = '{$r['call_id']}'";
$db->Execute($sql);
print T_("System automatically closed case as not closed for more than 24 hours") . " - " . T_("Case id") . ": {$r['case_id']}";
}
//Set all cases as unavailable
$sql = "UPDATE `case` $sql = "UPDATE `case`
SET sortorder = NULL SET sortorder = NULL
WHERE 1"; WHERE 1";