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Code Issues Releases Activity

Added that supervisor outcomes should be given priority along with final outcomes

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azammitdcarf
2010-01-21 00:24:53 +00:00
parent b7da4515a4
commit a35022b29f
1 changed files with 7 additions and 4 deletions
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11
functions/functions.operator.php
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@@ -1228,12 +1228,13 @@ function end_case($operator_id)
// //
//Look for any calls where none should be tried again (this should be a final outcome) //Look for any calls where none should be tried again (this should be a final outcome)
//OR if the call has been refered to the supervisor
$sql = "SELECT c.call_id, c.outcome_id $sql = "SELECT c.call_id, c.outcome_id
FROM `call` as c, `outcome` as o FROM `call` as c, `outcome` as o
WHERE c.case_id = '$case_id' WHERE c.case_id = '$case_id'
AND c.outcome_id = o.outcome_id AND c.outcome_id = o.outcome_id
AND o.tryanother = 0 AND o.tryanother = 0
AND o.outcome_type_id = 4 AND (o.outcome_type_id = 4 OR o.outcome_type_id = 2)
ORDER BY c.call_id DESC ORDER BY c.call_id DESC
LIMIT 1"; LIMIT 1";
@@ -1289,10 +1290,12 @@ function end_case($operator_id)
ORDER BY o.contacted DESC,c.call_id DESC ORDER BY o.contacted DESC,c.call_id DESC
LIMIT 1"; LIMIT 1";
$t = $db->GetRow($sql); $t = $db->GetRow($sql);
if (!empty($t)) if (!empty($t))
$outcome = $t['outcome_id']; {
$outcome = $t['outcome_id'];
}
} }
else if ($count >= 1) //one or more numbers to be tried again - first code as eligible if ever eligible... else if ($count >= 1) //one or more numbers to be tried again - first code as eligible if ever eligible...
{ {