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Code Issues Releases Activity

Added "availability" feature

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Administrators specificy "availability groups" which include days of the week and times
Operators then choose if a case will be available within the availability group
This commit is contained in:
azammitdcarf
2011-07-04 06:18:19 +00:00
parent a80f582ec3
commit a097c15443
10 changed files with 791 additions and 8 deletions
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32
functions/functions.operator.php
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@@ -44,6 +44,33 @@ include_once(dirname(__FILE__).'/../config.inc.php');
include_once(dirname(__FILE__).'/../db.inc.php');
/**
* Check if the project associated with this case is using
* questionnaire availability
*
* @param int $case_id
*
* @return boolean True if using case availability, false if not
* @author Adam Zammit <adam.zammit@acspri.org.au>
* @since 2011-07-01
*/
function is_using_availability($case_id)
{
global $db;
$sql = "SELECT count(qa.questionnaire_id) as cc
FROM `case` as c, questionnaire_availability as qa
WHERE qa.questionnaire_id = c.questionnaire_id
AND c.case_id = $case_id";
$rs = $db->CacheGetRow($sql);
if ($rs['cc'] > 0)
return true;
return false;
}
/**
* Return if VOIP is enabled on an operator by operator basis
* Will always return false if VOIP is globally disabled
@@ -379,8 +406,11 @@ function get_case_id($operator_id, $create = false)
LEFT JOIN appointment as apn on (apn.case_id = c.case_id AND apn.completed_call_id is NULL AND (CONVERT_TZ(NOW(),'System','UTC') >= apn.start) AND (CONVERT_TZ(NOW(),'System','UTC') <= apn.end))
LEFT JOIN call_restrict as cr on (cr.day_of_week = DAYOFWEEK(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) and TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) >= cr.start and TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) <= cr.end)
LEFT JOIN questionnaire_sample_exclude_priority AS qsep ON (qsep.questionnaire_id = c.questionnaire_id AND qsep.sample_id = c.sample_id)
LEFT JOIN case_availability AS casa ON (casa.case_id = c.case_id)
LEFT JOIN availability AS ava ON (ava.availability_group_id = casa.availability_group_id)
JOIN operator_skill as os on (os.operator_id = op.operator_id and os.outcome_type_id = ou.outcome_type_id)
WHERE c.current_operator_id IS NULL
AND (casa.case_id IS NULL OR (ava.day_of_week = DAYOFWEEK(CONVERT_TZ(NOW(),'System',s.Time_zone_name)) AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) >= ava.start AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) <= ava.end ))
AND (a.call_id is NULL or (a.end < CONVERT_TZ(DATE_SUB(NOW(), INTERVAL ou.default_delay_minutes MINUTE),'System','UTC')))
AND ap.case_id is NULL
AND ((qsep.questionnaire_id is NULL) or qsep.exclude = 0)
@@ -1659,7 +1689,7 @@ function end_case($operator_id)
JOIN outcome AS o ON ( c.outcome_id = o.outcome_id)
WHERE c.case_id = '$case_id'
AND o.outcome_id != 18
ORDER BY o.contacted DESC,c.call_id DESC
ORDER BY c.call_id DESC
LIMIT 1";
$t = $db->GetRow($sql);