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Code Issues Releases Activity

Added "availability" feature

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Administrators specificy "availability groups" which include days of the week and times
Operators then choose if a case will be available within the availability group
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azammitdcarf
2011-07-04 06:18:19 +00:00
parent a80f582ec3
commit a097c15443
10 changed files with 791 additions and 8 deletions
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3
admin/systemsortprocess.php
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@@ -119,7 +119,10 @@ while (!is_process_killed($process_id)) //check if process killed every $sleepin
LEFT JOIN appointment as apn on (apn.case_id = c.case_id AND apn.completed_call_id is NULL AND (CONVERT_TZ(NOW(),'System','UTC') >= apn.start) AND (CONVERT_TZ(NOW(),'System','UTC') <= apn.end))
LEFT JOIN call_restrict as cr on (cr.day_of_week = DAYOFWEEK(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) and TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) >= cr.start and TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) <= cr.end)
LEFT JOIN questionnaire_sample_exclude_priority AS qsep ON (qsep.questionnaire_id = c.questionnaire_id AND qsep.sample_id = c.sample_id)
LEFT JOIN case_availability AS casa ON (casa.case_id = c.case_id)
LEFT JOIN availability AS ava ON (ava.availability_group_id = casa.availability_group_id)
WHERE c.current_operator_id IS NULL
AND (casa.case_id IS NULL OR (ava.day_of_week = DAYOFWEEK(CONVERT_TZ(NOW(),'System',s.Time_zone_name)) AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) >= ava.start AND TIME(CONVERT_TZ(NOW(), 'System' , s.Time_zone_name)) <= ava.end ))
AND (a.call_id is NULL or (a.end < CONVERT_TZ(DATE_SUB(NOW(), INTERVAL ou.default_delay_minutes MINUTE),'System','UTC')))
AND ap.case_id is NULL
AND ((qsep.questionnaire_id is NULL) or qsep.exclude = 0)