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Code Issues Releases Activity

Fixed issue: Max call attempts outcome overriding Refusal outcomes

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This commit is contained in:
Adam Zammit
2017-10-13 12:02:25 +11:00
parent e0f0c3d786
commit 3f8bc0a2d4
1 changed files with 7 additions and 6 deletions
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13
functions/functions.operator.php
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@@ -2190,9 +2190,10 @@ function end_case($operator_id)
$outcome = 1; //default outcome is 1 - not attempted
//last call
$sql = "SELECT call_id,outcome_id
FROM `call`
WHERE case_id = '$case_id'
$sql = "SELECT c.call_id,c.outcome_id, o.tryanother
FROM `call` as c, `outcome` as o
WHERE case_id = '$case_id'
AND c.outcome_id = o.outcome_id
ORDER BY call_id DESC
LIMIT 1";
@@ -2250,7 +2251,7 @@ function end_case($operator_id)
AND o.eligible = 1
AND c.case_id = '$case_id'";
if ($cm['call_attempt_max'] > 0 && $callattempts >= $cm['call_attempt_max']) //max call attempts reached
if ($l['tryanother'] == 1 && $cm['call_attempt_max'] > 0 && $callattempts >= $cm['call_attempt_max']) //max call attempts reached AND last call to be tried again
{
//if ever eligible, code as eligible
if ($db->GetOne($eligsql) > 0)
@@ -2258,7 +2259,7 @@ function end_case($operator_id)
else
$outcome = 42;
}
else if ($cm['call_max'] > 0 && $calls >= $cm['call_max']) //max calls reached
else if ($l['tryanother'] == 1 && $cm['call_max'] > 0 && $calls >= $cm['call_max']) //max calls reached AND last call to be tried again
{
//if ever eligible, code as eligible
if ($db->GetOne($eligsql) > 0)
@@ -2286,7 +2287,7 @@ function end_case($operator_id)
}
else
{
//the last call is the call with the final otucome
//there was a call with the final otucome
$outcome = $a['outcome_id'];
$lastcall = $a['call_id'];