New feature: Auto close and code a case on no answer / disconnected

admin/questionnairelist.php

@@ -612,7 +612,7 @@ else
 		ELSE
 			CONCAT('<a href=\'casestatus.php?questionnaire_id=',questionnaire_id,'\' class=\'btn\' title=\'" . TQ_("Case status and assignment"). "\' data-toggle=\'tooltip\'><i class=\'fa fa-question-circle fa-2x\'></i></a>')
 		END as casestatus
-		FROM questionnaire";
+		FROM questionnaire ORDER BY questionnaire_id DESC";
 	$rs = $db->GetAll($sql);
 
 	$columns = array("qid","description","status","enabledisable","outcomes","calls","casestatus","shifts","assample","quotareport","dataout","modify","setoutcomes","inlime","prefill","deletee");

call.php

@@ -451,6 +451,7 @@ switch($state)
 		print "<div><input type='submit' value=\"" . T_("Hangup") . "\" name='submit' id='submit'/></div></form>";
 		break;
 	case 4: //requires coding
+    case 6:
 		print "<div class='status'>" . T_("Requires coding") . "</div>";
 		print "<form action='?' method='post'>";
 		display_outcomes(false,$call_attempt_id,$case_id);

call_interface2.php

@@ -466,6 +466,7 @@ switch($state)
 	case 2: //ringing
 	case 3: //answered
 	case 4: //requires coding
+    case 6: //no answer
 	//	print "<div class='status'>" . T_("Requires coding") . "</div>";
 		print "<form action='?' method='post'><div class=\" \">";
 		display_outcomes(false,$call_attempt_id,$case_id);

config.default.php

@@ -114,6 +114,11 @@ if (!defined('MEET_ME_ROOM')) define('MEET_ME_ROOM','5000');
  */
 if (!defined('AUTO_POPUP')) define('AUTO_POPUP',false);
 
+/**
+ * Whether to automatically code a no answer
+ */
+if (!defined('AUTO_CLOSE_NO_ANSWER')) define('AUTO_CLOSE_NO_ANSWER',false);
+
 /**
  * The extension of the supervisor for dialing the supervisor
  */

functions/functions.import.php

@@ -281,8 +281,9 @@ function import_file($file, $description, $fields, $firstrow = 2)
 	$db->StartTrans();
 
 	$sql = "INSERT INTO sample_import
-		(sample_import_id, description)
+   (sample_import_id, description,call_restrict)
-		VALUES (NULL, '$description')";
+   VALUES (NULL, '$description',0)";
+
 
 //	print("$sql<br/>");
 //	if ($db->HasFailedTrans()) { print "FAILED"; exit(); }

functions/functions.voip.php

@@ -545,7 +545,7 @@ class voipWatch extends voip {
 				/**
 				 * The call is ringing
 				 */
-				if (preg_match("{Event: Dial.*SubEvent: Begin.*Channel: ((SIP/|IAX2/)[0-9]+)}is",$line,$regs))
+				if (preg_match("{Event: DialBegin.*Channel: ((SIP/|IAX2/)[0-9]+)}is",$line,$regs))
         {
           list($call_id,$case_id) = $this->getCallId($regs[1]);
 					if ($call_id != 0)
@@ -569,15 +569,24 @@ class voipWatch extends voip {
 				/**
 				 * The call has been hung up
 				 */
-				else if (preg_match("{Event: Hangup.*Channel: ((SIP/|IAX2/)[0-9]+)}is",$line,$regs))
+				else if (preg_match("{Event: Hangup.*Channel: ((SIP/|IAX2/)[0-9]+).*Cause: ([0-9]+)}is",$line,$regs))
         {
 					list($call_id,$case_id) = $this->getCallId($regs[1]);
+//					print_r($regs);
 					if ($call_id != 0)
 					{
+						if ($regs[3] == 16)  { //Cause 16 - was ringing so this is an auto no-answer hangup
+							print T_("No Answer - Auto Hangup") . T_(" Extension ") . $regs[1] . " " . T_("Case id") . ": <a href=\"supervisor.php?case_id=$case_id\">$case_id</a>\n"; 
+							$this->setState($call_id,6,true);
+						} else if ($regs[3] == 19)  { //Cause 19 - Disconnected
+							print T_("Disconnected - Auto Hangup") . T_(" Extension ") . $regs[1] . " " . T_("Case id") . ": <a href=\"supervisor.php?case_id=$case_id\">$case_id</a>\n"; 
+							$this->setState($call_id,7,true);
+						} else {
 							print T_("Hangup") . T_(" Extension ") . $regs[1] . " " . T_("Case id") . ": <a href=\"supervisor.php?case_id=$case_id\">$case_id</a>\n"; 
 							$this->setState($call_id,4,true);
 						}
 					}
+				}
 
 				/**
 				 * The status of an extension has changed to unregistered

index.php

@@ -108,6 +108,56 @@ if (isset($_GET['endcase']))
 			VALUES (NULL,'$case_id','$operator_id',$note,CONVERT_TZ(NOW(),'System','UTC'))";
 		$db->Execute($sql);
 	}
+	
+	$endthecase = true;
+
+	if (isset($_GET['outcome']))
+	{
+		$outcome_id = intval($_GET['outcome']);
+		end_call($operator_id,$outcome_id);
+
+		$sql = "SELECT tryanother
+			FROM outcome
+			WHERE outcome_id = '$outcome_id'";
+
+		$rs = $db->GetRow($sql);
+
+		if (!empty($rs) && $rs['tryanother'] == 1)
+		{
+			//we can try another number... 
+
+			$case_id = get_case_id($operator_id,false);
+			$call_attempt_id = get_call_attempt($operator_id,false);
+			//check if there is another number to try...
+                        $sql = "SELECT c. *
+                                FROM contact_phone AS c
+                                LEFT JOIN (
+                                                SELECT contact_phone.contact_phone_id
+                                                FROM contact_phone
+                                                LEFT JOIN `call` ON ( call.contact_phone_id = contact_phone.contact_phone_id )
+                                                LEFT JOIN outcome ON ( call.outcome_id = outcome.outcome_id )
+                                                WHERE contact_phone.case_id = '$case_id'
+                                                AND outcome.tryagain =0
+                                          ) AS l ON l.contact_phone_id = c.contact_phone_id
+                                LEFT JOIN
+                                (
+                                 SELECT contact_phone_id
+                                 FROM `call`
+                                 WHERE call_attempt_id = '$call_attempt_id'
+                                 AND outcome_id != 18
+                                ) as ca on ca.contact_phone_id = c.contact_phone_id
+                                WHERE c.case_id = '$case_id'
+                                AND l.contact_phone_id IS NULL
+                                AND ca.contact_phone_id IS NULL"; //only select numbers that should be tried again and have not been tried in this attempt which are not the accidental hang up outcome
+
+                        $rs = $db->GetAll($sql);
+
+			if (!empty($rs))			
+				$endthecase = false;
+		}
+	}
+
+  	if ($endthecase) {
 		end_call_attempt($operator_id);
 		end_case($operator_id);
 
@@ -116,6 +166,7 @@ if (isset($_GET['endcase']))
 		//redirect back here
 		header('Location: index.php');
 		exit();
+	}
 
 	//$db->StartTrans();
 	//if ($db->HasFailedTrans()) {print "<p>FAILED AT ENDCASE</p>"; exit();}

status.php

@@ -71,7 +71,13 @@ $state = is_on_call($operator_id);
 $btext = false;
 
 if ($state == 4 && AUTO_POPUP)
-	$btext = "onload=\"poptastic('call.php')\"";
+	$btext = "onload=\"parent.poptastic('call.php')\"";
+
+if ($state == 6 && AUTO_CLOSE_NO_ANSWER)
+    $btext = "onload=\"parent.location.href = 'index.php?outcome=2&endcase=endcase&note=AutoCloseNoAnswer'\"";
+
+if ($state == 7 && AUTO_CLOSE_NO_ANSWER)
+    $btext = "onload=\"parent.location.href = 'index.php?outcome=14&endcase=endcase&note=AutoCloseDisconnect'\"";
 
 $js = array("js/popupkeep.js");
 if (AUTO_LOGOUT_MINUTES !== false)
@@ -80,7 +86,7 @@ if (AUTO_LOGOUT_MINUTES !== false)
         $js[] = "js/childnap.js";
 }
 
-xhtml_head(T_("Status"),true,array("css/status.css"),$js,$btext,60,false,false,false,false);
+xhtml_head(T_("Status"),true,array("css/status.css"),$js,$btext,5,false,false,false,false);
 
 print "<div class='text'>" . get_operator_time($operator_id,DATE_TIME_FORMAT) ."</div>";
 
@@ -111,6 +117,10 @@ if (!$state || $state == 5)
 {
 	print("<div class='offline statusbutton'>" . T_("No call") . "</div>");
 }
+else if ($state == 6)
+{
+	print("<div class='online statusbutton'>" . T_("No answer") . "</div>");
+} 
 else if ($state == 4)
 {
 	print("<div class='tobecoded statusbutton'>" . T_("To be coded") . "</div>");