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Code Issues Releases Activity

New feature: Auto close and code a case on no answer / disconnected

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This commit is contained in:
Adam Zammit
2019-05-21 16:14:48 +10:00
parent 19344e0d01
commit 24947696de
8 changed files with 93 additions and 15 deletions
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63
index.php
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@@ -108,14 +108,65 @@ if (isset($_GET['endcase']))
VALUES (NULL,'$case_id','$operator_id',$note,CONVERT_TZ(NOW(),'System','UTC'))";
$db->Execute($sql);
}
end_call_attempt($operator_id);
end_case($operator_id);
$endthecase = true;
$db->CompleteTrans(); //need to complete here otherwise getting the case later will fail
if (isset($_GET['outcome']))
{
$outcome_id = intval($_GET['outcome']);
end_call($operator_id,$outcome_id);
//redirect back here
header('Location: index.php');
exit();
$sql = "SELECT tryanother
FROM outcome
WHERE outcome_id = '$outcome_id'";
$rs = $db->GetRow($sql);
if (!empty($rs) && $rs['tryanother'] == 1)
{
//we can try another number...
$case_id = get_case_id($operator_id,false);
$call_attempt_id = get_call_attempt($operator_id,false);
//check if there is another number to try...
$sql = "SELECT c. *
FROM contact_phone AS c
LEFT JOIN (
SELECT contact_phone.contact_phone_id
FROM contact_phone
LEFT JOIN `call` ON ( call.contact_phone_id = contact_phone.contact_phone_id )
LEFT JOIN outcome ON ( call.outcome_id = outcome.outcome_id )
WHERE contact_phone.case_id = '$case_id'
AND outcome.tryagain =0
) AS l ON l.contact_phone_id = c.contact_phone_id
LEFT JOIN
(
SELECT contact_phone_id
FROM `call`
WHERE call_attempt_id = '$call_attempt_id'
AND outcome_id != 18
) as ca on ca.contact_phone_id = c.contact_phone_id
WHERE c.case_id = '$case_id'
AND l.contact_phone_id IS NULL
AND ca.contact_phone_id IS NULL"; //only select numbers that should be tried again and have not been tried in this attempt which are not the accidental hang up outcome
$rs = $db->GetAll($sql);
if (!empty($rs))
$endthecase = false;
}
}
if ($endthecase) {
end_call_attempt($operator_id);
end_case($operator_id);
$db->CompleteTrans(); //need to complete here otherwise getting the case later will fail
//redirect back here
header('Location: index.php');
exit();
}
//$db->StartTrans();
//if ($db->HasFailedTrans()) {print "<p>FAILED AT ENDCASE</p>"; exit();}