Talenttic_survey/CATI_Tool
2
0
Fork 0
mirror of https://github.com/ACSPRI/queXS synced 2024-04-02 12:12:16 +00:00
Code Issues Releases Activity

Fixes lp:1408870 Add "Maximum attempts reached" as an outcome

Browse Source 
Dev: Updated outcomes to be 4 new outcomes (max calls, max call attempts split by eligible, unknown eligibility)
Dev: Set the end_case function to set the outcomes to max call * reached if those variables set
Dev: Made sure outcomes are temporary outcomes as otherwise numbers will not be available again if max call limits changed
Dev: This means the outcomes are indicators only and could still be assigned to operators - it is merely a temporary case outcome (not a final outcome nor a call outcome)
This commit is contained in:
Adam Zammit
2015-08-10 16:24:28 +10:00
parent 6b819340d8
commit 23942b8939
8 changed files with 95 additions and 33 deletions
Download Patch File Download Diff File Expand all files Collapse all files

85
functions/functions.operator.php
View File

@@ -2171,9 +2171,9 @@ function end_case($operator_id)
$lastcall = 0;
if (!empty($l))
$lastcall = $l['call_id'];
if ($count == 0) //no numbers to be tried again, get last outcome or 1
if ($count == 0) //no numbers to be tried again, get last outcome or 1
{
//last call
$sql = "SELECT c.outcome_id as outcome_id
@@ -2191,23 +2191,70 @@ function end_case($operator_id)
$outcome = $t['outcome_id'];
}
}
else if ($count >= 1) //one or more numbers to be tried again - first code as eligible if ever eligible...
{
//$r[0]['contact_phone_id'];
//code as eligible if ever eligible, or if referred to the supervisor, code as that if last call
$sql = "SELECT c.outcome_id as outcome_id
FROM `call` as c
JOIN outcome AS o ON ( c.outcome_id = o.outcome_id AND (o.eligible = 1 OR o.outcome_type_id = 2 OR o.outcome_type_id = 1) )
WHERE c.case_id = '$case_id'
ORDER BY c.call_id DESC";
$t = $db->GetRow($sql);
else if ($count >= 1) //one or more numbers to be tried again - see if max calls reached, then code as eligible if ever eligible...
{
$sql = "SELECT call_attempt_max,call_max
FROM questionnaire_sample as qs, `case` as c
WHERE c.case_id = '$case_id'
AND qs.sample_id = c.sample_id
AND qs.questionnaire_id = c.questionnaire_id";
$cm = $db->GetRow($sql);
if (!empty($t))
$outcome = $t['outcome_id'];
}
}
else
$sql = "SELECT COUNT(*) as c
FROM call_attempt
WHERE case_id = '$case_id'";
$callattempts = $db->GetOne($sql);
$sql = "SELECT COUNT(*) as c
FROM `call`
WHERE case_id = '$case_id'";
$calls = $db->GetOne($sql);
$eligsql = "SELECT count(*)
FROM `call` as c, `outcome` as o
WHERE c.outcome_id = o.outcome_id
AND o.eligible = 1
AND c.case_id = '$case_id'";
if ($cm['call_attempt_max'] > 0 && $callattempts >= $cm['call_attempt_max']) //max call attempts reached
{
//if ever eligible, code as eligible
if ($db->GetOne($eligsql) > 0)
$outcome = 44;
else
$outcome = 42;
}
else if ($cm['call_max'] > 0 && $calls >= $cm['call_max']) //max calls reached
{
//if ever eligible, code as eligible
if ($db->GetOne($eligsql) > 0)
$outcome = 45;
else
$outcome = 43;
}
else
{
//$r[0]['contact_phone_id'];
//code as eligible if ever eligible, or if referred to the supervisor, code as that if last call
$sql = "SELECT c.outcome_id as outcome_id
FROM `call` as c
JOIN outcome AS o ON ( c.outcome_id = o.outcome_id AND (o.eligible = 1 OR o.outcome_type_id = 2 OR o.outcome_type_id = 1) )
WHERE c.case_id = '$case_id'
ORDER BY c.call_id DESC";
$t = $db->GetRow($sql);
if (!empty($t))
$outcome = $t['outcome_id'];
}
}
}
else
{
//the last call is the call with the final otucome
$outcome = $a['outcome_id'];